Hotel Assistant Manager Winter 23/24
il y a 7 jours
We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.
We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.
Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.
- Together we will ensure you will find & be in your element._
**Position**:
Overseeing the general day-to-day running of the hotel and its staff, you will work alongside the hotel manager to ensure the best possible customer service is provided to our guests.
**Requirements**:
**Customer Focus**
- To ensure guests’ expectations are always exceeded.
- Ensure all customer complaints are resolved in a timely and efficient manner and reported to the hotel manager/appropriate department.
- Meet company targets for First Impression feedback for cleanliness, food and comfort.
- Provide an approachable, welcoming atmosphere within the hotel and between staff and guests.
**Operational**
- To ensure the Hotel is running smoothly and efficiently in all areas
- kitchen, restaurant, housekeeping, and bar.
- To assist with the checking and completion of weekly hotel accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, staff compliancy paperwork and HACCP. Use information to ensure all budgets, sales and customer satisfaction targets are being met.
- Coach, motivate and performance manage the team throughout the season.
- To develop and maintain relationships with suppliers.
**Sales**
- Putting into place, a safe and secure cash handling process that all staff can understand, follow and record.
**What we are looking for -**
Motivated to achieve and encourage others to do the same.
The ability to manage workload by yourself and delegate to the team where appropriate.
Adaptable
Willing to work long hours and have a flexible attitude towards work.
Team player.
Clear communication.
Ability to prioritise and plan.
Experience handling complaints, ability to think outside the box to resolve issues.
Previous experience managing team members at a supervisory or management level.
**Advantageous if you have -**
Experience of dealing with disciplinary processes and/or training & mentoring.
Conversational French.
**Other information**:
**Salary and Package benefits**
35 hours a week working hours with a great work life balance. Full training and development available with great career progression opportunities.
Salary is competitive, uniform is provided, and staff meals are included within the working shifts.
Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras.
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