Customer Service Representative

il y a 2 semaines


Paris, Île-de-France Webhelp Portugal Temps plein
Experience the power of a life-changing career
  • Are you in search of what comes next? We are a leading global company in technology and services that fuels the brands we will see tomorrow. We collaborate with well-known brands - the ones you interact with daily - to enhance their business operations using technology and comprehensive solutions, across more than 70 countries. We take pride in our recognition with accolades like 'World's Best Workplaces,' 'Top Companies for Career Advancement,' and 'Outstanding Company Culture,' year after year. If you aspire for growth and inspiration, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will be responsible for meeting performance targets company-wide.
And ensuring that we exceed client expectations regarding operational excellence:
setting high standards for quality, efficiency, and enhancing the customer journey. *Opportunities for career advancement and personal growth
  • We provide you with all the necessary training, state-of-the-art technologies, and ongoing support for your success. At Concentrix, there is significant potential for career progression and personal development.

    About 80% of our supervisors and executives have been internally promoted, which is why we offer a variety of FREE Learning and Leadership Development programs tailored to kickstart the career you have always imagined.

    What you will be doing in this role
  • As a Customer Service Representative, you will:
  • Assist customers via phone, email, and chat with all their questions related to orders, subscriptions, and invoices
  • Provide top-notch service to ensure an exceptional customer journey
  • Resolve customer inquiries thoroughly and meet commitments within agreed timelines
  • Collaborate with different departments to ensure seamless processing of customer requests Your qualifications
  • Concentrix is an ideal fit if you:
  • Possess advanced proficiency in French (written and spoken) and fluency in English (B2 level)
  • Have previous successful experience in customer relations
  • Demonstrate strong interpersonal and written communication abilities
  • Are proficient in computer skills, especially in Pack Office
  • Are adaptable, well-organized, and independent
  • Are self-reliant and can thrive in a dynamic environment. Even if you don't meet every requirement, we encourage you to apply. We will strive to match you with the suitable role, be it this one or another position. What you will gain
  • In this position, we provide benefits that cater to your individual lifestyle:
  • Full-time position with permanent contracts (based on experience and client's requirements)
  • Competitive salary with performance bonuses
  • Convenient location in Lisbon, Portugal
  • Opportunities for referral bonuses
  • Comprehensive training on the company and the specific project you will be involved in
  • Career development initiatives, specialized training, and language courses Experience the optimal version of yourself
  • If all of this aligns with your career path, we are eager to hear from you. Submit your application today and find out why over 440k+ game-changers worldwide consider Concentrix their preferred employer. Concentrix upholds equality in employment_We stand together as a unified team, one global company. We are dedicated to providing equal job opportunities to all candidates and fostering a workplace free from bias and harassment. Our recruitment procedures are solely based on business needs, job criteria, and professional qualifications, irrespective of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other legally protected status._Eligibility to work
  • In compliance with Portuguese regulations, only candidates authorized to work in Portugal will be reviewed for this position. #frenchsouthfr
  • Type of employment: Full-time Pre-screening question(s)
  • To be eligible for this vacant position, you must relocate to Lisbon, Portugal.

Are you open to moving? Language:
* French with a good level of English (Required)

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