Customer Support Technician
il y a 2 semaines
- Avec plus de 300 data centers répartis dans 27 pays sur 6 continents, nous rassemblons 3000 collaborateurs à travers le monde autour de valeurs communes : esprit d'équipe, focus client et résultats._
- Nous intégrons les enjeux environnementaux, sociaux et économiques à nos activités, avec pour ambition de réduire de 68% nos émissions carbone directes et de 24% nos émissions indirectes d'ici 2030. _
- En France, notre contribution à la neutralité carbone pour nos émissions directes, ainsi que celles liées à nos consommations d'électricité (scopes 1 et 2) a été atteinte dès 2020, et nous développons de nouvelles opportunités d'emploi sur nos territoires d'implantation pour accompagner notre forte croissance. _
**Missions**
Rendre au quotidien dans les Data Centers DLR France un certain nombre des prestations de service complémentaires et de support tout au long de la durée des contrats clients.
**Activités et tâches**:
**Activité Support clients**:
- Mener les interventions via les tickets clients (redémarrage d'équipements, vérification visuelle, investigation, brassage)
- Assurer le remplacement et le stockage des bandes tel que planifié et selon chaque contrat client
- Communiquer quotidiennement avec le centre d'appel (ECSC) et les clients
- Reporter de manière exhaustive auprès du Responsable hiérarchique concernant le bon déroulement des tickets et sur le dépassement de temps éventuel
- Assurer l'accompagnement du client à la demande
- Renseigner rigoureusement l'outil « CRM » de gestion des tickets de manière exhaustive.
**Activité Câblage informatique / télécoms**:
- Effectuer les tests adéquats sur les rocades cuivres et fibres ;
- Mise en place des jarretières de raccordement, organiser et gérer physiquement le stock de ces jarretières, reprendre la labellisation des raccordements, vérifier la bonne adéquation entre les informations enregistrées sur la base de données de câblage et le statut sur le terrain
- Gestion administrative liée aux tâches incombées
**Systèmes de management**
- Appliquer les règles des systèmes de management : Système de Management de la Sécurité de l'Information, Système de Management intégré (Qualité, HSE), et les faire appliquer.
- Signaler tout incident/défaillance de sécurité.
- Participer à l'amélioration des systèmes de management et de la satisfaction des clients.
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