Service Administrator

il y a 2 semaines

RoissyenBrie, Île-de-France Konica Minolta Sensing Europe Temps plein

Service Administrator (full time)

About us:

Derived from our state-of-the-art optical and image processing technologies, Konica Minolta's measuring instruments help improve quality control and precision in a wide variety of industries. Our display color analyzers for measuring the color and luminance of displays, and spectrophotometers, colorimeters and other color measuring instruments used for essential color management in many manufacturing plants play important roles in supporting various manufacturing industries. As part of the Konica Minolta group we are a European branch office organization with more than 110 employees spread over EMEA.

Dérivés de nos technologies optiques et de traitement d'images de pointe, les instruments de mesure de Konica Minolta contribuent à améliorer le contrôle qualité et la précision dans une grande variété d'industries. Nos analyseurs de couleur et de luminance des écrans, ainsi que les spectrophotomètres, colorimètres et autres instruments de mesure des couleurs utilisés pour la gestion essentielle des couleurs dans de nombreuses usines de fabrication jouent un rôle important dans le soutien de diverses industries manufacturières. En tant que membre du groupe Konica Minolta, nous sommes une succursale européenne avec plus de 110 employés répartis dans la région EMEA.

Job purpose:

Receive and register devices in the database.

After maintenance/ repair, close the case and return the devices to the customers.

Send out reminders regarding after-sales service invoices.

Réceptionner et enregistrer les appareils dans la base de données.

Après intervention, procéder à la cloture des interventions et retourner les appareils aux clients.

Etablir des relances d'impayé concernant les factures SAV.

Your tasks:

  • Receive devices for after-sales service
  • Record the devices received in our CRM (database)
  • Establish quotes related to maintenance/ repairs and respond to requests for price offers.
  • Close case and ship equipment
  • Send the devices to our Europe Technical Center or to our subcontractors
  • Respond to credit requests and ensure repayment
  • Answer incoming calls to inform customers about current maintenance.
  • Process maintenance/ repairs in SAP (Creation and closure of cases, consultation and account creation, etc.)

  • Réceptionner les appareils à destination du SAV
  • Enregistrer les appareils reçu dans notre CRM (base de dnnées)
  • Etablir les devis relatifs aux interventions et répondre aux demandes d'offres de prix.
  • Cloturer les interventions et expédier les équipements
  • Faire suivre les appareils à notre Centre Technique Europe ou chez nos sous-traitants
  • Répondre aux demandes de prêt et s'assurer de la restitution
  • Répondre aux appels entrants pour renseigner les clients sur les intervention en cours.
  • Proceder au traitement des interventions dans SAP (Création et cloture d'intervention, consultation et création de compte.....)

Qualifications:

  • Computer knowledge
  • Email communication
  • English (Speaking and writing)
  • Organized and analytic approach
  • Customer centric
  • Knowledge of SAP would be a plus

  • Savoir utiliser un ordinateur
  • Savoir rédiger un email
  • Parler et écrire anglais
  • Etre organisé et avoir un esprit loqique
  • Faire preuve d'amabilité et de courtoisie
  • Connaitre SAP serait un plus

What we offer:

  • A nice office environment in the area of Paris.
  • A great team of sales and service representatives.
  • An indefinite contract.
  • A salary package according to your experience.
  • Other benefits like meal vouchers, travel allowances etc.

  • Un bel environnement de bureau en région Parisienne.
  • De travailler avec une équipe commerciale et Service sympathique et dynamique.
  • Un contrat à durée indéterminée. (CDI)
  • Un package salaire fixe attractif.
  • Autres avantages tels que tickets-restaurants, indemnités de voyage, etc.

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