Service Director of Commissioning

il y a 7 jours

Nanterre, Île-de-France FOSS Analytics Temps plein
Service director, France

FOSS creates world class digital solutions for the agricultural industry, supporting the sustainable use of our planet's agricultural resources.

It's a company driven by a strong sense of purpose, and our continuous priority on innovation has brought several first-of-their-kind technologies to market throughout the company's 68 year-long history.

We bring smarter ways to make the best use of agricultural resources, and to help eliminate food waste, and we pride ourselves on being a first-class service organization.

Our current Service Director is retiring, so we are now looking for a leader to take our service team in France to the next level.

As a Service Director with great potential for further growth you can be part of the journey.

You will be working from our office in Paris (Nanterre), but you should expect to spend some time outside the office for business travels and customer visits.

Embarking on a journey with FOSS France means joining a high paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers' needs.

Being a service director in FOSS France means leading a team of highly skilled and experienced service engineers specialized in some of the most exciting technologies like NIR, FTIR, X-Ray and Flow Cytometry with a team drive to deliver beyond customer expectations – whether being remote support, on-site scheduled maintenance, ad hoc urgent support, or other customer service need that arise.

It is a leadership position in a world leading company that for close to 70 years of family ownership with strong values remains committed to supporting the sustainable use of our planet's agricultural resources together with leading customers in food and agriculture.

At FOSS France, we are committed to delivering exceptional service and innovative solutions to our customers.

As we continue to grow, we are looking for a dynamic and experienced Service Director to lead our Service Business in France.

The ideal candidate will have a proven track record in service management, exceptional leadership skills, and a passion for excellence.

You will be leading a team of in total 20 skilled and dedicated people (service engineers, application specialist, service coordinator and team leaders), who strive to provide a world class service to our customers on a daily basis.

Reporting to the VP for Service, EMEA, you will be part of the local FOSS France senior management team including the Managing Director and the Financial Controller, who you will work in close partnership with, regarding the day-to-day business.

The Service Director will be responsible to lead the Service Business in France. This role involves overseeing service operations, ensuring high customer satisfaction, driving employee engagement, standardizing processes, and delivering continuous improvement.

The ideal candidate will have a proven track record in service management, exceptional leadership skills, and a passion for excellence.

We aim to meet our customers' needs for global analytics by providing fast and customer focused installation, preventive maintenance, and breakdown services.

To do so, you will be required to effectively lead our Service operations, be a strategic thinker and a highly customer focused individual.

You will monitor and fulfill various Service KPI's, as well asensure that service orders in CRM are processed and completed in a timely and accurate manner.

You thrive in motivating your team to exceed the expectations of customers and the other stakeholders around you and come with at least 5 years' management experience and experience leading a service team.

You speak and write French and English on a high level.

We expect your educational background to be a bachelor's degree in engineering, Business Administration or a related field, but your experience and your values / attitude is more important.

An interesting and challenging job in the international and innovative company that is a world leader in its field.

A dynamic and inclusive work culture that values innovation and collaboration
Competitive remuneration including base salary, bonus scheme and a car allowance.

FOSS helps the world's 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions.

A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.

Apply for job as Service director, France in FOSS France

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