Service Director
il y a 1 semaine
FOSS France
97 rue Martha Desrumaux
92000 Nanterre Country
France
FOSS creates world class digital solutions for the agricultural industry, supporting the sustainable use of our planet's agricultural resources.
It's a company driven by a strong sense of purpose, and our continuous priority on innovation has brought several first-of-their-kind technologies to market throughout the company's 68 year-long history.
We bring smarter ways to make the best use of agricultural resources, and to help eliminate food waste, and we pride ourselves on being a first-class service organization.
Our current Service Director is retiring, so we are now looking for a leader to take our service team in France to the next level.
As a Service Director with great potential for further growth you can be part of the journey. Is that you? Then read on.About us
As a subsidiary of
FOSS,
FOSS France is a team-based and family-like work environment that consists of 40 people committed to our values.
You will be working from our office in Paris (Nanterre), but you should expect to spend some time outside the office for business travels and customer visits.
You will have the unique opportunity to be part of a growing organization.Embarking on a journey with
FOSS France means joining a high paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers' needs.
Being a service director in
FOSS France means leading a team of highly skilled and experienced service engineers specialized in some of the most exciting technologies like NIR, FTIR, X-Ray and Flow Cytometry with a team drive to deliver beyond customer expectations – whether being remote support, on-site scheduled maintenance, ad hoc urgent support, or other customer service need that arise.
It is a leadership position in a world leading company that for close to 70 years of family ownership with strong values remains committed to supporting the sustainable use of our planet's agricultural resources together with leading customers in food and agriculture.
An exciting challengeAt
FOSS France, we are committed to delivering exceptional service and innovative solutions to our customers.
We pride ourselves on our dedication to excellence and our ability to adapt to the ever-evolving needs of the market.
As we continue to grow, we are looking for a dynamic and experienced Service Director to lead our Service Business in France.
The ideal candidate will have a proven track record in service management, exceptional leadership skills, and a passion for excellence.
You will be leading a team of in total 20 skilled and dedicated people (service engineers, application specialist, service coordinator and team leaders), who strive to provide a world class service to our customers on a daily basis.
Reporting to the VP for Service, EMEA, you will be part of the local
FOSS France senior management team including the Managing Director and the Financial Controller, who you will work in close partnership with, regarding the day-to-day business.
Key Responsibilities
The Service Director will be responsible to lead the Service Business in France. This role involves overseeing service operations, ensuring high customer satisfaction, driving employee engagement, standardizing processes, and delivering continuous improvement.
The ideal candidate will have a proven track record in service management, exceptional leadership skills, and a passion for excellence.
We aim to meet our customers' needs for global analytics by providing fast and customer focused installation, preventive maintenance, and breakdown services.
To do so, you will be required to effectively lead our Service operations, be a strategic thinker and a highly customer focused individual.
Further, you will be collaborating daily with cross functional teams such as the sales and administrative organizations.You will monitor and fulfill various Service KPI's, as well asensure that service orders in CRM are processed and completed in a timely and accurate manner.
Last but not least, we expect you to be an inspiring manager, leading & motivating your team, and continuously improving your team's competences.
What you bring to the tableYou thrive in motivating your team to exceed the expectations of customers and the other stakeholders around you and come with at least 5 years' management experience and experience leading a service team.
You have a high level of structure and work systematically to achieve results: you know how to navigate a complex organization where a balance should be found between employee andcustomer satisfaction, and the continued efficiency of your team.
You possess a strong business understanding and a proven track record of optimizing organizations and driving results.You know how to communicate clearly with customers, employees, and managers on different levels in a technical environment, and have a technical "hands on" attitude, which is key for this role.
You are driven toward customer satisfaction, without compromising business objectives.People describe you as a strong leader who is able to develop staff and work in collaboration with colleagues at all levels, with a demonstrated ability to manage teams through inspirational leadership.
You speak and write French and English on a high level.We expect your educational background to be a bachelor's degree in engineering, Business Administration or a related field, but your experience and your values / attitude is more important.
What do we offer?An interesting and challenging job in the international and innovative company that is a world leader in its field.
A dynamic and inclusive work culture that values innovation and collaboration
A stable working environment
Competitive remuneration including base salary, bonus scheme and a car allowance.
Application
If you are interested in the position and have the relevant experience, please complete an application together with your CV and Cover Letter.
We conduct interviews on an ongoing basis and therefore encourage you to apply as soon as possible. We look forward to hearing from youFOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.
FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.
FOSS
Today, more than 8 billion people around the world are dependent on nutritional food.
Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork.
One of them, obviously, being the effects it has on climate change.
FOSS helps the world's 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions.
We are making sustainability a better business and we're doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.
Join a pioneering and innovative company in the food and agriculture industry.A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
Apply for job as Service director, France inFOSS France #J-18808-Ljbffr
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