Agent front desk

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Description de l'entreprise

Description du poste

Le Fairmont La Marina Rabat Salé recrute un Agent Front Desk pour rejoindre son équipe.

Votre rôle :
Relevant du Superviseur de Réception, les responsabilités et les fonctions essentielles du poste comprennent :

Accueillir les clients, assurer le check-in et check-out, établir la facturation et l'encaissement en garantissant un service exceptionnel selon les standards de la chaîne Prendre l'initiative et Proposer en permanence une expérience personnalisée pour le client Accompagner les clients dans leur chambre et leur expliquer le fonctionnement de l'hôtel et des installations Promouvoir les points de vente de l'hôtel (restaurants, bars et Spa ... ) en recherchant des opportunités d'améliorer le séjour des clients grâce à la vente incitative Attribuer les chambres en fonction des souhaits du client (profil) S'assurer de la promotion du programme de fidélisation ALL Faire le suivi au niveau des demandes client (technique, lingerie, objets trouvés, etc.) Participation aux séances d'information et de formation du service Gestion des fonds de caisse et passages de caisse Gestion et suivi des plaintes et assurer la communication Avoir une attitude professionnelle, être souriant/e et garder en tout temps le calme Respecter les politiques, les procédures et les normes de service du département et de la compagnie Toutes autres tâches, telles qu'assignées Qualifications

Votre expérience et vos compétences incluent :

Un bac+2 en Gestion Hôtelière ; Une expérience au minimum de 2 ans au service Réception ; Sens de l'accueil et de la vente Capacité à prendre des initiatives Sens de l'adaptation / Flexibilité La connaissance du système Opera Maîtrise du français et de l'anglais ; la pratique d'autres langues est un plus
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