Front Desk Manager
il y a 2 semaines
Company Description
"Why work for Accor?"
We are Heartists®
“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
Job Description
The Role
To oversee the front desk operations of the Hotel and the concierge operations. To interact with Housekeeping, Engineering guest receives high level of service To be entrepreneurial and to think beyond the boundaries is expected and not requested To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction To take the time to get to know the guests and to be committed to service excellenceKey Deliverables and Responsibilities
Planning & Organizing:
Coordinating purchasing for the front office departments with the finance team as per the hotel procedures Plan and coordinate all move in and move out activity with and relevant departments Conduct interviews for candidates in the department in conjunction with T&C and prepare job descriptions Adhere to and monitor departmental operating expenses as per departmental budget and forecast. Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.Operations:
Train and develop the front office team in the departmental operating standards Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions To lead daily concierge and front office briefings and monthly employee meetings To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety. To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue. Ensure all team members are aware of all room revenue targets and are kept informed of performance results. Ensure all non-guaranteed reservations are released at the appointed time. Adhere to the hotel selling strategy by ensuring the use of correct rates. Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests. Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members. To ensure a consistently high standard of grooming is followed and by self and team Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction Have full knowledge of all products and services provided by the property and in the local area Actively participate in guest events when requested. Adhere to company credit policies to ensure all expected revenues are secured Ensure daily shift handovers are conducted in a professional and constructive manner. Regularly spot check duty shift checklists to ensure tasks are completed. Review daily reports to ensure system is being maintained as per company policies and procedures. Spot check registration cards to ensure accuracy of data is collected as per Municipality and property standards. Spot check passport scans to ensure accuracy as per Dubai Municipality requirements for transfers. Ensure all daily system closing procedures and reports are being completed as per company standards. Ensure closure of any pending revenue (pay masters) in a timely manner adhering to finance policies and proceduresAdministration:
To work closely with the Finance department to produce monthly financial reports timely & accurately To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction level as well as employee productivity and satisfaction Oversee the implementation of a training plan for all front office and concierge team members Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use. Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation. Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel. Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc). Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office. Does not disclose any financial information or any other information of the Accor Hotels.Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
Qualifications
Previous senior leadership experience within Front Office required. University/College degree in a related discipline required. Strong leadership skills and the ability to manage a diverse team of employees. Excellent communication skills, both written and verbal. Strong organizational skills and attention to detail. Ability to work well under pressure and prioritize tasks effectively. A solid understanding of financial analysis and accounting principles.
-
Front Desk Agent
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San...
-
Front Desk Agent
il y a 4 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and...
-
Front Desk Manager
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinCompany Description "Why work for Accor?" We are Heartists "Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing...
-
Front Desk Agent
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a...
-
Agent front desk
il y a 2 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinDescription de l'entreprise Description du poste Le Fairmont La Marina Rabat Salé recrute un Agent Front Desk pour rejoindre son équipe. Votre rôle : Relevant du Superviseur de Réception, les responsabilités et les fonctions essentielles du poste comprennent : Accueillir les clients, assurer le check-in et check-out, établir la facturation et...
-
Front Desk Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground. Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect...
-
Receptionist ( Front Desk)
Il y a 3 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Receptionist ( Front Desk)
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Front Desk Receptionist Intern
il y a 1 semaine
Issy-les-Moulineaux, France Accor Temps pleinCompany Description As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition:...
-
Front Office Duty Manager
Il y a 3 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Front Office Duty Manager
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Agent front desk
Il y a 3 mois
Issy-les-Moulineaux, France Accor Temps pleinDescription de l'entreprise Description du poste Le Fairmont La Marina Rabat Salé recrute un Agent Front Desk pour rejoindre son équipe. Votre rôle : Relevant du Superviseur de Réception, les responsabilités et les fonctions essentielles du poste comprennent : Accueillir les clients, assurer le check-in et check-out, établir la facturation et...
-
Agent front desk
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinDescription de l'entreprise Description du poste Le Fairmont La Marina Rabat Salé recrute un Agent Front Desk pour rejoindre son équipe. Votre rôle : Relevant du Superviseur de Réception, les responsabilités et les fonctions essentielles du poste comprennent : Accueillir les clients, assurer le check-in et check-out, établir la facturation et...
-
Overnight Front Desk Agent
il y a 5 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description First impressions...
-
Front Office Supervisor
il y a 3 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and...
-
Club Front Desk Supervisor
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Reporting to the Director, Club Operations, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Welcome guests to the Health Club and ensure they have a safe and enjoyable experience Assist management in directing...
-
Assistant Manager
il y a 4 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Pullman Bunker Bay Resort has recently been awarded two Bronze awards at the Australian Tourism Awards in ‘Business Event Venues’ and ‘5 star luxury accommodation’. Our 5-Star Luxury Beachside Resort is part of the Accor Hotel Group , which hosts over 5,400 properties worldwide. Our Resort boasts 150 luxuriously...
-
Front Office Manager
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Front Office Manager
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...
-
Front Office Manager
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand. Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being...
