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Premium Engagement Services Lead F/H
Il y a 3 mois
Join us in shaping a better world
Our company culture aims to empower our employees to drive innovation and make breakthroughs together. How? By laying the groundwork for the future and fostering a workplace that embraces differences, values flexibility, and aligns with our goal-oriented and future-focused work. We provide a highly collaborative and supportive team environment that focuses on learning and development, recognizes individual contributions, and offers a variety of social benefits to choose from.
The Premium Engagement team, part of SAP Cloud Success Services, is a dynamic and ever-evolving team made up of Premium Engagement Services Leads and Delivery Executives. The entire team works closely with SAP customers to ensure their long-term success.
If you thrive on challenges, run away from routine, and aim to grow in a supportive and collaborative environment, then join us today.
ROLE DESCRIPTION
We are seeking a Premium Engagement Services Lead to manage and develop long-term strong partnerships with our Premium Engagement clients (MaxAttention, Active Attention & Value Assurance offerings). Collaboration, expertise, and excellence are your hallmarks.
You will be the key resource in driving your clients' digital innovation process with SAP, delivering optimal value to them, and being recognized as their 'Trusted Advisor'.
KEY RESPONSIBILITIES
- Own and drive the service engagement to ensure our clients' success
- Define the engagement model with each client based on a deep understanding of their situation and challenges
- Enhance/Optimize project value and safeguard SAP deployments across all SAP products (cloud and on-premise)
- Build trusted relationships with all stakeholders: clients, partners, etc.
MOBILITY
The role will primarily be on-site at the client's location.
QUALIFICATIONS & COMPETENCIES
+10 years of professional experience with a minimum of 8 years of experience related to the SAP ecosystem
Core competencies:
- Combine strong intellectual capabilities with solid interpersonal skills to help position and implement engagements in collaboration with clients and potentially partners
- Project management experience with a flexible mindset, strategic thinking, structure, and strong influencing abilities
- Demonstrate ability to communicate, present, and influence key stakeholders at all levels of an organization
- Proficiency in English and French is mandatory
Let's create innovative technologies together
SAP's innovations enable more customers worldwide to collaborate more efficiently and leverage business information more effectively. Originally known for its leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end management application software and related services. As a cloud company with over 200 million users and thousands of employees globally, we are future-oriented and motivated, with a highly collaborative team ethos and a commitment to personal development. Whether connecting industries, people, or global platforms, we ensure every challenge receives the solution it deserves. At SAP, we collectively drive groundbreaking advancements.
Inclusion at the heart of our strategy
SAP's inclusive culture, focus on health and well-being, and flexible working models contribute to making everyone, regardless of background, feel included and able to bring their best selves to work. We believe that each individual's unique capabilities and qualities strengthen our company. We invest in our employees to instill confidence and help them realize their full potential. Ultimately, we believe in unleashing all talents to create a better and more equitable world. SAP is proud to be an equal opportunity workplace and an employer that practices affirmative action. We are committed to upholding equal opportunity employment values and offer accommodations for candidates with physical and/or mental disabilities.
About the Role: Consulting and Professional Services
