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IBM Sterling OMS Senior Application Manager H/F

Il y a 3 mois

LevalloisPerret, Île-de-France GEODIS INTERSERVICES Temps plein
Fonction Key member of the Global Business Solutions (GBS) team responsible for enhancement and support of the IBM Sterling Order Management Software (OMS) used by multiple e-Commerce clients across Europe and Americas Software enhancement responsibilities:

Business requirements:
o Identify business requirements from client documentation and meetings to onboard new clients
o Develop high level options for customer to streamline business operations based on OMS capabilities.

Integrations:
o Work with integration teams (Geodis/Client/3rd parties) to build new integrations with IBM Sterling OMS

Configurations:
o Responsible for configurations in OMS owning full responsibility from internal testing to move to production

Development:
o Assist developers in conceptualizing and validating solutions that meet business requirements.

Testing:
o Document user cases/test cases based on client requirements
o Conduct end-to-end internal testing
o Align with client's technical teams for Software support responsibilities:

Releases:
Geodis' IBM OMS has a bi-weekly release cycle
o Take ownership of own changes in the releases
o Conduct testing on changes made by colleagues as per the 4-eye principle
o Perform regression testing post-production

  • Maintain integration documentations with clients and internal Geodis systems

Exception handling:
Monitor daily exceptions and align with clients/internal teams to resolve the exceptions

Reports:
Create ad-hoc and scheduled reports from the OMS DB

Upgrades:
Ensure testing and compatibility of Geodis instance for IBM upgrades

  • Incident resolution On-call: Available for P1/P2/P3 incidents resolution on call as per rotation

Change documentation:
Ensure all changes are documented in Jira and get them approved in the Global Change Board

  • Demonstrates accurate, detailed knowledge of IBM OMS software and services and experience with applicable consulting practices, methodologies and tools
  • Maintains and expands technical and business knowledge through study and on-site delivery experience
  • Team player with experience in working in Global matrix teams
  • Good communicator both verbal and written in English. French and German will be a plus.
  • Full ownership of the assigned work and pro-active escalation in-case of any issues in delivering by the deadline
  • Ability to work independently and manage workload prioritization in order to deliver high quality work products on time and with minimal directions.
  • Mentor team members / new hires
100
BAC+5 / MASTER
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