Senior Software Manager
il y a 4 jours
Fonction
Key member of the Global Business Solutions (GBS) team responsible for the enhancement and support of the IBM Sterling Order Management Software (OMS) used by multiple e-Commerce clients across Europe and Americas.
Software Enhancement Responsibilities:
- Identify business requirements from client documentation and meetings to onboard new clients.
- Develop high-level options for customers to streamline business operations based on OMS capabilities.
- Work with integration teams (Geodis/Client/3rd parties) to build new integrations with IBM Sterling OMS.
- Responsible for configurations in OMS, owning full responsibility from internal testing to move to production.
- Assist developers in conceptualizing and validating solutions that meet business requirements.
- Document user cases/test cases based on client requirements.
- Conduct end-to-end internal testing.
- Align with client's technical teams.
Software Support Responsibilities:
- Take ownership of own changes in the releases.
- Conduct testing on changes made by colleagues as per the 4-eye principle.
- Perform regression testing post-production.
- Maintain integration documentations with clients and internal Geodis systems.
- Monitor daily exceptions and align with clients/internal teams to resolve the exceptions.
- Create ad-hoc and scheduled reports from the OMS DB.
- Ensure testing and compatibility of Geodis instance for IBM upgrades.
- Available for P1/P2/P3 incidents resolution on call as per rotation.
- Ensure all changes are documented in Jira and get them approved in the Global Change Board.
Qualifications:
- Demonstrates accurate, detailed knowledge of IBM OMS software and services and experience with applicable consulting practices, methodologies, and tools.
- Maintains and expands technical and business knowledge through study and on-site delivery experience.
- Team player with experience in working in Global matrix teams.
- Good communicator both verbal and written in English. French and German will be a plus.
- Full ownership of the assigned work and pro-active escalation in case of any issues in delivering by the deadline.
- Ability to work independently and manage workload prioritization in order to deliver high-quality work products on time and with minimal directions.
- Mentor team members/new hires.
Education:
- BAC+5/MASTER
- Langues
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