Head of Operations
il y a 3 semaines
ABOUT US:
Born in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast casual poke bowl restaurant category, serving delicious bowls in more than 180 locations spanning nine countries to-date (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and US), with additional markets soon to-follow.
Freshly positioned at the convergence of online food and modern restaurants, Poke House offers the complementary mix of digitally-driven and real-world customer experiences. With sales of € 120M in 2023 and a growing team of over 1.000 people, the hyper-growth of Poke House is enabled by highly attractive unit economics, accretive funnels, an easily scalable model, and an active community of poke lovers.
To strengthen the success gained, we are looking for a Head of Operations to join our team and to serve as an instrumental leader contributing to our success.
ABOUT THE ROLE:
When you join Poke House, it’s not just another job. You’ll have the chance to build something that really matters, with a team that will become like family to you. We’ll give you the freedom and tools to bring your absolute best, and the opportunities will be limitless.
We look for people who apply deep logic to their thinking and back everything up with data. We look for natural self-starters who see things through from start to finish, and who learn from every mistake.
WHAT YOU’LL BE DOING:
- Manage and collaborate with the Area Manager and/or Store Manager to obtain business results in terms of sales, food cost, labour cost and customer service
- Monitor daily operations and address potential issues when they arise
- Overseeing day-to-day operations across multiple locations, ensuring efficiency, service quality, and compliance with food safety and hygiene regulations
- Developing and implementing processes to improve operational efficiency, reduce costs, and increase productivity
- Coordinating restaurant staff, managing shift schedules, and training employees to maintain high standards of service and performance
- Ensuring optimal stock levels and managing relationships with suppliers to prevent shortages and minimize waste
- Monitoring operational expenses, optimizing resources, and ensuring profitability in alignment with the company's financial goals.
- Ensuring that all locations provide a consistent and excellent customer experience, addressing any issues or complaints promptly.
- Using operational data and KPIs to assess performance, identify areas for improvement, and implement corrective actions.
- Ensuring all stores adhere to local health, safety, and employment regulations, as well as internal company policies.
- Engaging with and motivating staff to achieve high performance and maintain excellent service standards
- Coordinating restaurant staff, managing shift schedules, and training employees to maintain high standards of service and performance
- Coaching and mentoring employees to develop their skills and enhance customer experiences
REQUIREMENTS
- At least 5+ years of business experience in operations in the retail food industry
- Proven track record in overseeing operations across multiple locations in the food retail or quick-service restaurant (QSR) sector
- Deep understanding and hands-on experience ensuring compliance with local food safety regulations (HACCP, health inspections, etc.) and operational safety standards
- Expertise in managing budgets, labor costs, and other operational expenses, with a focus on increasing profitability
- Extensive experience in leading, mentoring, motivating and developing teams, particularly in fast-paced, customer-focused environments
- Strong ability to engage and inspire employees, fostering a culture of teamwork and continuous improvement
- Demonstrated success in coaching staff to enhance performance and achieve business goals
- Previous experience in managing vendor relationships, optimizing supply chain logistics, and controlling inventory in the food service industry
- Proven success in streamlining processes, implementing operational best practices, and improving efficiency in food retail or similar industries
- Previous experience ensuring excellent customer service and handling customer issues or feedback in a food retail environment
- Familiarity with POS systems, restaurant management software, and data analytics tools to track operational performance
- Good knowledge of English (B2 / C1)
WHAT WE OFFER:
- A great team & Company Culture
- Indefinite-term contract and a competitive salary proportional to your experience
- Amazing career growth potential
- Special offers dedicated to employees & private insurance
-
Head of Business Operations
il y a 4 semaines
Paris, Île-de-France Wecasa Temps pleinJob DescriptionThe Head of Business Operations is responsible for overseeing the business operations team, collaborating with the Supply Expansion & Customer Success teams to enhance performance. This role involves working cross-functionally to deliver projects, leveraging a deep understanding of Wecasa's operations to support the operations teams in...
-
Head of Operations
il y a 4 semaines
Paris, Île-de-France Deliveroo Temps pleinHead of OperationsDeliveroo is seeking an experienced Head of Operations to lead the further professionalism and development of the function at Deliveroo within France. The successful candidate will contribute to the standard for operational forecasts and execution throughout Europe.The RoleAs Head of Operations, you will be responsible for ensuring the...
-
Head of Commercial Operations
il y a 4 semaines
Paris, Île-de-France Finary SAS Temps pleinHead of Commercial Operations at Finary SASFinary SAS is looking for a Head of Commercial Operations to lead our commercial operations team. As a key member of our leadership team, you will be responsible for developing and implementing commercial strategies to drive growth and profitability. This includes managing our commercial processes, analyzing data,...
-
Head of Financial Operations
il y a 4 semaines
Paris, Île-de-France Alice & Bob Temps pleinFinancial Strategy and OperationsAlice & Bob is looking for a Head of Financial Operations to drive our financial strategy and operations. As a key member of our team, you will oversee critical functions across finance, procurement, and legal to ensure operational excellence and strategic growth.Key Responsibilities:Develop and implement financial strategies...
-
Head of Financial Operations
il y a 4 semaines
Paris, Île-de-France 77 Foods Temps pleinHead of Financial OperationsWe are seeking a highly skilled Head of Financial Operations to join our team at 77 Foods. As a key member of our leadership team, you will be responsible for leading our finance and accounting team, ensuring compliance with financial regulations, and driving financial excellence.Key Responsibilities:Lead the finance and...
-
Head of Engineering Operations
il y a 4 semaines
Paris, Île-de-France AMIRI BUILDING ENGINEERING INC dba 120 DEGREEZ Temps pleinAbout the RoleWe are seeking a Head of Engineering Operations to lead the site engineering and maintenance organization, consisting of approximately 120 internal individuals, as well as external contractors/partners.The main role of the Head of Engineering Operations is to ensure that the engineering department establishes, executes, maintains, and enhances...
-
Head of Site Operations
il y a 4 semaines
Paris, Île-de-France AMIRI BUILDING ENGINEERING INC dba 120 DEGREEZ Temps pleinHead of Site OperationsWe are seeking a highly experienced Head of Site Operations to lead our site engineering and maintenance organization. This role will oversee a team of approximately 120 internal individuals and external contractors/partners. The successful candidate will establish and maintain cost-efficient repair and maintenance processes, ensuring...
-
Head of Financial Operations
il y a 4 semaines
Paris, Île-de-France Accor Hotels Temps pleinHead of Financial OperationsWe are seeking an experienced Financial Manager to lead our financial operations and drive business growth. As a key member of our team, you will be responsible for:Financial reporting and analysis, including monthly, quarterly, and annual reports.Payroll and accounts receivable management.Financial audits and compliance.With a...
-
Head of Digital Operations
il y a 4 semaines
Paris, Île-de-France Tbwa ChiatDay Inc Temps pleinAs our Head of Operations, you'll be responsible for overseeing the day-to-day operations of our product development lifecycle. This includes managing product operations software, establishing customer feedback mechanisms, and driving continuous improvement.Key skills and experience include:Experience in roadmapping, cross-functional project management, and...
-
Head of Cybersecurity Operations
il y a 4 semaines
Paris, Île-de-France LinuxRecruit Temps pleinJob DescriptionWe are looking for a Head of Cybersecurity Operations to join our team in Europe. As a key member of our security team, you will be responsible for leading our technical security operations, including risk management, security operations, and security awareness.Key ResponsibilitiesLead risk management and security operations to ensure all...
-
Head of Performance, Planning
il y a 3 semaines
Paris, Ile-de-France Alex Partners Temps pleinHead of Performance, Planning and Analysis (Paris)Our client is a leading, international IT services business operating across Europe and North America. Having gained significant PE investment, the business has grown very quickly in recent years and they now want to establish more mature processes and evolve our positioning further for growth. Sustaining...
-
Head of Product Operations
il y a 4 semaines
Paris, Île-de-France Tbwa ChiatDay Inc Temps pleinJob DescriptionScope3 is a leading collaborative sustainability platform that helps brands measure and reduce digital waste to reduce carbon emissions from advertising. We're seeking a Head of Product Operations to oversee and optimize our product operations processes, from roadmapping to cross-functional collaboration.ResponsibilitiesOwn and optimize the...
-
Head of Procurement Operations
il y a 4 semaines
Paris, Île-de-France Novartis Farmacéutica Temps pleinNovartis is seeking a Head of Procurement Operations to lead the procurement function in Western Europe.Key responsibilities include:Implementing global supplier strategies in Western Europe.Executing the Source-to-Contract process, including strategic supplier implementation and contracting principles.Managing a team of procurement professionals in an...
-
Head of CSM
il y a 3 semaines
Paris, Ile-de-France Beager Temps pleinBeager recherche pour l'un de ses clients, un(e) Head of Customer Success Manager (indépendant)Description du poste :Nous recherchons un(e) Head of Customer Success Manager en tant qu'indépendant(e) pour piloter et structurer l'équipe Customer Success.Mission principale :En tant que Head of Customer Success Manager, vous jouerez un rôle clé...
-
Head of Grant Operations
il y a 3 semaines
Paris, Île-de-France World Bank Group Temps pleinAbout This OpportunityWe are seeking a highly experienced and skilled individual to lead our Grant Operations team within the World Bank Group. The successful candidate will have a proven track record in managing teams, developing policies, and overseeing grant operations in a senior role. This is an exciting opportunity to contribute to the success of the...
-
Head of Commercial Operations
il y a 4 semaines
Paris, Île-de-France XL CATLIN Temps pleinJob DescriptionAs the Head of Commercial Operations, you will be responsible for overseeing the end-to-end delivery of business solutions for strategic applications. This includes managing multiple, large, cross-functional teams and influencing senior-level management and key stakeholders. You will also be responsible for creating and maintaining stakeholder...
-
Head of Software Development
il y a 3 semaines
Paris, Île-de-France Product & Tech Temps pleinDirector of Product and Technical Operations – Customer and Monetization We are a rapidly-growing, cutting-edge player in the music streaming market, and we're looking for a talented individual to lead our Product and Technical Operations team in customer and monetization. This team is responsible for the product and technical aspects of acquiring new...
-
Head of Legal Operations
il y a 4 semaines
Paris, Île-de-France Nabla Temps pleinJob Summary: We are seeking a highly skilled legal professional to join our team as Head of Legal Operations. The successful candidate will be responsible for coordinating and managing external counsel to resolve specialist issues and ensure fast delivery of contract reviews. As Data Protection Officer for the US market and customers, they will ensure...
-
Head of Technical Support Engineering and Operations
il y a 4 semaines
Paris, Île-de-France Datadog Temps pleinHead of Technical Support Engineering and OperationsWe're seeking a highly experienced Head of Technical Support Engineering and Operations to lead our team in EMEA. As a key member of our organization, you'll be responsible for managing a team of senior leaders, developing and mentoring them to drive innovation and excellence in customer support.Key...
-
Deputy Head of Conference, Security and Infrastructure Service
il y a 2 semaines
Paris, Ile-de-France OECD - OCDE Temps pleinTHE CONFERENCE, SECURITY AND INFRASTRUCTURE SERVICE (EXD/CSI)Within the OECD's Executive Directorate (EXD), the Conference, Security and Infrastructure Service (EXD/CSI) is responsible for facilitating conferences that bring together delegates from our 38 Member countries, key partners and other stakeholders, for language services (interpretation and...