Head of Technical Support Engineering and Operations

il y a 5 jours


Paris, Île-de-France Datadog Temps plein
Head of Technical Support Engineering and Operations

We're seeking a highly experienced Head of Technical Support Engineering and Operations to lead our team in EMEA. As a key member of our organization, you'll be responsible for managing a team of senior leaders, developing and mentoring them to drive innovation and excellence in customer support.

Key Responsibilities:

  1. Manage and develop a team of senior leaders in EMEA, focusing on customer experience and technical support.
  2. Work closely with leaders across your reporting structure to drive innovation and initiatives across the team.
  3. Align with Global VP on department strategy and operating plan for the Global Support organization.
  4. Liaise with other leadership and cross-functional teams to tackle urgent matters and implement workflow improvements.
  5. Assist with incident response during outages/incidents as an escalation point.

Requirements:

  1. Passionate about people management and mentorship with previous experience leading a team of 80+ employees.
  2. Critical thinker with a client-centric approach and experience in successful implementation of process and procedure in a scaling region.
  3. Provides direction to directors in various areas, groups, and/or operations.
  4. Develops successful partnerships with Recruiting to raise the bar on hiring for your team.
  5. Self-motivated, detail-attentive, and has a desire for continuous learning.


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