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Guest Relation Coordinator

Il y a 4 mois

PARIS, Ile-de-France The Ascott Limited Temps plein
Nous
serions heureux de vous accueillir en tant que Guest Relation Coordinator au sein de notre résidence hôtelière 5 étoiles La Clef Champs-Elysées à Paris

A ce poste, votre rôle est d'assurer le
suivi et le bien-être du client, avant, pendant et après son séjour.

A ce
poste, vous :
- Garantissez
une expérience raffinée et sur-mesure en accord avec notre marque The
Crest Collection,
- Fidélisez
la clientèle en assurant leur satisfaction avant, pendant et après leur
séjour,
- Enregistrez
les demandes et proposez des solutions adaptées,
- Veillez à
la bonne diffusion des informations et remarques auprès des différents
services,
- Etes
l'interlocuteur privilégié de notre clientèle VIP,
- Gérez les
réclamations et répondez aux différentes demandes (retours-clients,
commentaires sur les réseaux sociaux, questionnaires clients),
- Assurez
le soutien de l'équipe Front desk pour fluidifier le parcours client,
- Assistez
le Front Office Manager dans les tâches commerciales, la gestion de la
qualité et la supervision.

Les
horaires types sont 8h-16h / 9h-17h / 12h-20h (planning défini mensuellement).