Strategic Customer Success Manager
Il y a 3 mois
Company Description
At MicroStrategy, our mission is to make every enterprise a more intelligent enterprise. MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transforms the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.
As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers.
Values: Bold – Be courageous and Innovative; Agile – Act thoughtfully, move quickly. Engaged – Show up passionately committed. Impactful – Focus on the outcome. United – Work together to win.
The Role:
As a Strategic CSM, you will manage MicroStrategy's largest and most strategic accounts. You will serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the MicroStrategy platform to achieve their business goals. You will ensure the highest customer satisfaction and a very personalized customer experience in each touch point. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.
Customer Onboarding
- Guide new customers through the onboarding process, ensuring smooth and successful implementation.
Account Management
- Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.
- Conduct regular check-ins with customers to understand their evolving needs and challenges.
- Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.
Customer Advocacy
- Identify and nurture advocates among our customer base to help promote our products and services.
- Encourage customers to provide testimonials, case studies, and referrals.
Product Training and Education
- Ensure customers are fully trained and share opportunities for additional education on new features and products.
Issue Resolution
- Act as a liaison between the customer and internal teams to address and resolve customer issues or concerns promptly.
- Escalate critical issues to the appropriate teams and ensure timely resolution.
Renewals and Upselling
- Ensure timely renewals of customer contracts. Proactively address any risks to achieving the full renewal.
- Identify opportunities for upselling or cross-selling additional products or features and collaborate with sales as needed.
- Provide accurate forecasting regularly to Sr. Director.
Customer Feedback and Insights
- Gather customer feedback and insights to inform product development and improvement efforts.
- Advocate for customer needs and priorities within the company.
Metrics and Reporting
- Maintain and update customer success metrics and KPIs.
- Provide regular reports on customer engagement, satisfaction, and product usage.
Qualifications
Required Experience and Skills:
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- 10+ years proven experience in a customer-facing role, preferably in customer success, account management, or sales.
- Strong communication and interpersonal skills.
- Excellent project management, problem-solving and conflict resolution abilities.
- Familiarity with SaaS products and the technology industry. Experience in Business Intelligence and AI a plus.
- Ability to work collaboratively with cross-functional teams.
- Results-oriented with a focus on customer satisfaction and retention.
- Proficiency in customer success management tools and CRM software (e.g., Salesforce, etc.) is a plus.
- Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals, Cloud (GCP)) are a plus.
- Fluency in French and English languages.
Additional Information
MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally protected basis.
-
Strategic Customer Success Manager
il y a 3 semaines
Paris, Île-de-France MicroStrategy Temps pleinAbout MicroStrategyAt MicroStrategy, our mission is to empower every enterprise to become a more intelligent enterprise. We transform organizations into intelligent enterprises through data-driven innovation, matching smart people to dynamic projects and technologies that challenge their talents. Our success is built on the talent and energy of smart and...
-
Strategic Enterprise Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Akeneo Temps pleinAbout the Role:The Enterprise Customer Success Manager is a critical position within the Customer Success organization at Akeneo, responsible for helping our most valued customers achieve success and maximize their return on investment (ROI) from our solutions. This role involves managing a portfolio of strategic accounts and providing a direct impact on...
-
Strategic Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Celonis Temps plein**About Celonis**Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes.**The Role: Client Value Partner**The Client Value Partner (CVP) role is a key addition to our broader...
-
Strategic Enterprise Customer Success Manager
il y a 1 mois
Paris, Île-de-France Akeneo Temps pleinAbout AkeneoAkeneo is a global leader in Product Information Management (PIM), dedicated to creating a world where every product interaction is an enriching experience for consumers and professionals alike. Role OverviewThe Strategic Enterprise Customer Success Manager (CSM) plays a vital role within our Customer Success team, ensuring our esteemed clients...
-
Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Infotree Global Solutions Temps pleinJob DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Infotree Global Solutions. As a key member of our account management team, you will be responsible for driving customer success and adoption of our Network Security portfolio.Key Responsibilities:Establish and maintain strong relationships with customer stakeholders,...
-
Strategic Enterprise Customer Success Manager
il y a 1 mois
Paris, Île-de-France Akeneo Temps pleinAkeneo stands at the forefront of Product Experience (PX) solutions, recognized globally as a leader in Product Information Management (PIM). Our mission is to create an environment where every product interaction becomes a meaningful experience, guiding both consumers and professionals towards optimal purchasing decisions, regardless of time or location....
-
Strategic Customer Success Manager
il y a 3 semaines
Paris, Île-de-France MicroStrategy Temps pleinAbout MicroStrategyMicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. Our success is built on the talent and energy of smart and driven people. As a pioneer in the Business Intelligence and analytics space, we deliver innovative software that empowers people to make better decisions and transforms the way they...
-
Strategic Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Celonis Temps pleinAbout the Role:The Client Value Partner (CVP) is a key addition to our Value Engineering team, playing a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.Key Responsibilities:Develop and maintain strong relationships with key stakeholders, including...
-
Digital Customer Success Manager
il y a 6 jours
Paris, Île-de-France Aircall Temps pleinAbout AircallAircall is a leading provider of cloud-based communication solutions, empowering businesses to connect with their customers and drive growth. Our innovative platform enables seamless communication, collaboration, and customer engagement.Job Title: Digital Customer Success ManagerWe are seeking a highly motivated and experienced Digital Customer...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France NielsenIQ Temps pleinJob DescriptionThe Job:As a Customer Success Manager, you will be responsible for managing our portfolio of clients in France and EMEA under the guidance of the VP Customer Success. Your primary objective will be to ensure the best possible customer experience, driving growth and retention through proactive relationship management and strategic planning.Key...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Akeneo Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Akeneo Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesDevelop and execute customer success plans to...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Akeneo Temps plein{"title": "Customer Success Manager", "description": "Join Akeneo's Team as a Customer Success ManagerAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM). We empower business leaders with software, education, and an engaged community focused on product experience management.As a Customer Success Manager,...
-
Strategic Leader for Customer Success
il y a 3 semaines
Paris, Île-de-France Brightvision Temps pleinAbout the RoleBrightvision is seeking a seasoned professional to lead our customer success efforts as the Head of Customer Success. This is a strategic role that requires a deep understanding of customer needs and business goals.Key ResponsibilitiesDevelop and execute a comprehensive project management framework that aligns with Brightvision's long-term...
-
Customer Success Manager
il y a 7 heures
Paris, Île-de-France Companial Temps pleinJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Companial. As a Customer Success Manager, you will be responsible for driving business growth and ensuring customer satisfaction for our Microsoft Dynamics Partners in France.Key Responsibilities:Develop and execute business...
-
Customer Success Manager
il y a 3 semaines
Paris, Ile-de-France CastorDoc Temps pleinCustomer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Akeneo Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...
-
Customer Success Manager
il y a 2 jours
Paris, Île-de-France Akeneo Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...
-
Senior Customer Success Manager
il y a 7 jours
Paris, Île-de-France Corcentric Temps pleinSenior Customer Success ManagerCorcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Senior Customer Success Manager to serve as a trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize customer return on investment, and facilitate strong customer...
-
Senior Customer Success Manager
il y a 2 jours
Paris, Île-de-France Corcentric Temps pleinJob Title: Senior Customer Success ManagerCorcentric, a leading provider of cloud-based finance and procurement solutions, is seeking a Senior Customer Success Manager to serve as a trusted advisor to our customers. The ideal candidate will ensure ongoing success with our platform-based solutions, maximize customer return on investment, and facilitate strong...
