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Strategic Customer Success Manager

Il y a 2 mois

Paris, Île-de-France MicroStrategy Temps plein

About MicroStrategy

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. Our success is built on the talent and energy of smart and driven people. As a pioneer in the Business Intelligence and analytics space, we deliver innovative software that empowers people to make better decisions and transforms the way they do business.

Our Mission

We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications. Our goal is to help our customers achieve their business objectives through the effective use of data and analytics.

Key Responsibilities

  • Identify and nurture advocates among our customer base to help promote our products and services.
  • Ensure timely renewals of customer contracts.
  • Develop and implement strategies to drive customer growth and retention.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences.
  • Stay up-to-date with industry trends and emerging technologies to drive innovation and improvement.

Requirements

  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
  • 10+ years proven experience in a customer-facing role, preferably in customer success, account management, or sales.
  • Excellent project management, problem-solving, and conflict resolution abilities.
  • Proficiency in customer success management tools and CRM software (e.g., Salesforce, etc.).
  • Fluency in French and English languages.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, age, genetic information, or any other legally protected basis.