Senior Client Lead
Il y a 3 mois
Amundi Technology is the entity in charge of developing and promoting the technological solutions offered by Amundi Asset Management. Amundi Technology launched a set of solutions and services in 2016. We are now covering the entire savings value chain. Our ambition is to become the leading technology providers in this value chain in Europe and Asia.
Our flagship solutions offered to the market are ALTO Investment (portfolio management solution for asset managers and asset owners) and ALTO Wealth & Distribution (advisory and discretionary portfolio management solution for distributors and private banks). Other specialized solutions have also been developed, such as ALTO Asset Servicing for custodian compliance. Furthermore, as a committed company, Amundi has invested heavily in ESG investments and climate impact. Our ALTO Sustainability technology solution integrates ESG data and investment analysis to offer the best ESG and climate decision-making tool.
Amundi Technology has an ambitious growth target for the coming years. We already have a big series of clients being onboarded throughout Europe and APAC, and a list of mature prospects that should follow closely. Client Services (CS) team is at the center of that strategy, helping clients reach their strategic outcomes via our technology and services, while delivering our Product and Services efficiently.
Client Services team -
Amundi Technology's CS team is the main point of contact for our customers (asset managers, financial institutions, family offices, etc.). It’s objective is to make the Voice of Customer resonate inside Amundi Technology.
The CS team is the operational trusted partner of our clients. CS is the main entry point for our customers consuming the ALTO Solutions and Amundi Business line services (Trading, Middle Office, Data services).
Inside this team, the Senior Client lead is the most senior position allocated to one or several of our strategic accounts.
Each account also has a Relationship Manager (RM), working hands in hands with the Senior Client Lead. The RM is focusing on driving the strategic & commercial discussions.
Your mission
Client success
- Building the Client Success Plan (CSP) enabling to reach Client Strategic outcomesOrchestrating the CSP delivery within Amundi Technology (Client Services, R&D, Onboarding, Product) and beyond (services delivered by Amundi Business lines : Trading, Middle Office, Data services)
- Animating the Client Success team, creating a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients
Solution adoption
- Being the operational partner of the Client teams
- Ensuring that our client realizes the maximum outcome from Amundi’s services
- Advising on best practices with regular close collaborations (on-site visits)
Client Satisfaction
- Monitoring Client Satisfaction
- Identifying ways to continuously improve Client Satisfaction
Client Service delivery excellence
- Accountable for Customer Requests resolution : supervising the support activity (tickets to be closed by CS Support consultants)
- Client support team capacity, motivation and stability over time
Rolling out CS best practices
Escalating to pools of expertise inside AMT and beyond to maximise CS productivity
Commercial expansion
- Identifying upselling opportunities for the RM to close
- Organizing Billable man-days with Relationship Manager (e.g. changes request)
Governance & communication
- Leading the monthly operational client meetings
- Co-leading the Customer Service review semi annual (with RM)
- Leading the Customer Success team weekly meetings (internal)
- Reporting Client strategic updates to AMT executive level
Your profile
- Master's level
- Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees
- At least around 10 years’ business experience of which 5+ of support management experience in the delivery / support of a technology platform
- Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation
- Experience in supporting business development opportunities through proposal creation, review and presentation
- Experience within the Asset Management industry or within FinTech supporting Asset Managers
- Knowledge of Investment value chain, Front-to-Back Office processes
IT / Software
Microsoft Office pack – Word, PowerPoint, Excel
Knowledge of different Alto* modules, Jira, Confluence
Languages
Fluent French & English
-
Senior Client Lead
il y a 4 semaines
Paris, Île-de-France Amundi Temps pleinClient SuccessAs a Senior Client Lead at Amundi Technology, you will be responsible for building and maintaining strong relationships with our strategic clients. Your mission will be to ensure their success by delivering exceptional client service, identifying opportunities for growth, and driving strategic outcomes.Solution AdoptionYou will be the...
-
Senior EPM Tech Lead
Il y a 3 mois
Paris, Ile-de-France SystemsAccountants Temps pleinWho is the company and context?Our client, a large global company leader in its market, is looking for their new Senior EPM Tech Lead to join their IT department based in Paris.What will I be doing?As the Senior EPM Tech Lead, you will oversee the technical aspects of the solutions, with a primary focus on consolidation, reporting, and management control...
-
Support Applicatif Senior
il y a 3 semaines
Paris, Ile-de-France eXalt-Fi Temps pleineXalt-Fi, qui sommes nous ?eXalt-FI est un cabinet de conseil spécialisé en finance de marché conjuguant à la fois l’aspect Métier, Technologique et Gestion de Projet.Au service de nos clients BFI, Assets Managers, Dépositaires et Fintechs, nous les assistons dans leurs activités au quotidien depuis la réflexion méthodologique jusqu’à...
-
Senior Client Lead
il y a 4 semaines
Paris, Île-de-France Amundi Temps pleinClient SuccessAs a Senior Client Lead at Amundi Technology, you will be responsible for building and maintaining strong relationships with our clients. Your mission will be to ensure that our clients achieve their strategic outcomes through our technology and services.Solution AdoptionYou will be the operational partner of our client teams, ensuring that our...
-
Senior Client Delivery Lead
il y a 4 semaines
Paris, Île-de-France Octopus Energy Temps pleinTransforming Energy with KrakenAt Octopus Energy, we're revolutionizing the way energy is managed. As a Senior Client Delivery Lead, you'll play a crucial role in shaping our clients' technology transformation journeys. With a focus on delivering exceptional results, you'll work closely with our technology and operational teams to ensure seamless integration...
-
SAP Lead
il y a 4 semaines
Paris, Ile-de-France Airswift Temps pleinJob Title: SAP Senior Dev Lead / Architect (Contract)Location: Paris, France (3 days on-site, hybrid)Contract Duration: 1-year (Starting end of October/beginning of November)Airswift is recruiting on behalf of our client for an experienced SAP Senior Dev Lead / Architect to lead cutting-edge projects in SAP Clean Core Development within an S/4HANA and BTP...
-
Senior Developer WPF
Il y a 2 mois
Paris, Ile-de-France LunaLogic Temps pleinSenior Developer WPF / C# Lunalogic est un cabinet de conseil indépendant, établi depuis plus de vingt ans sur le marché français et international. Leader dans le conseil aux acteurs financiers (e.g., banques historiques, sociétés de gestion d'actifs, fintech ou encore assurance), reconnu pour sa capacité à couvrir...
-
Senior Account Lead
il y a 4 semaines
Paris, Île-de-France MediaMonks Temps pleinAbout the RoleAs a senior-level professional, you will be responsible for leading the agency relationship and delivery for one of our strategic clients in the beauty space. Your key responsibilities will include building and sustaining relationships with senior-level clients, becoming their trusted strategy, creative, and production partner across the entire...
-
Senior Client Delivery Lead
il y a 4 semaines
Paris, Île-de-France Octopus Energy Temps pleinTransforming the Energy IndustryAt Octopus Energy, we're on a mission to revolutionize the way energy is consumed and produced. As a Senior Client Delivery Lead, you'll play a critical role in helping our clients achieve their sustainability goals and make a positive impact on the environment.About the RoleThis is a hands-on, individual contributor position...
-
Senior Project Lead
il y a 2 semaines
Paris, Île-de-France emagine Consulting Temps pleinEmagine Consulting is seeking a seasoned Senior Project Lead to spearhead integration projects within the HR and Legal departments. The ideal candidate will possess a strong background in project management, with a proven track record of leading multiple projects simultaneously.
-
Senior Hydrogen Policy Expert-Team Leader
Il y a 2 mois
Paris, Ile-de-France NTU International AS Temps pleinNTU International A/S is leading a consortium for a new EU funded project Preparatory Study Energy under Cooperation Facility AAP 2023 - EGYPT NATIONAL HYDROGEN STRATEGY – IMPLEMENTATION PLAN and is looking to identify individual experts to carry out the assignment.The aim is to provide the required information to support the GoE to plan the recommended...
-
Senior Research Leader
il y a 3 semaines
Paris, Île-de-France IC Resources Temps pleinJob Title: Senior Research LeaderAbout the Role:IC Resources is seeking a highly experienced Senior Research Leader to lead our research team in AI for network modelling and optimisation. The ideal candidate will have a strong background in research and development, with a proven track record of delivering innovative solutions.Key Responsibilities:Provide...
-
Senior/Lead FullStack JavaScript
Il y a 2 mois
Paris, Ile-de-France Licorne Society Temps pleinLicorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Senior/Lead FullStack JavaScriptl'entreprise permet de trouver rapidement et simplement tous les professionnels de santé libéraux (infirmiers, kinés, sages-femmes) dont les patients ont besoin à domicile.Nous nous appuyons sur la géolocalisation et...
-
Lead Développeur TypeScript
Il y a 3 mois
Paris, Ile-de-France BAO Temps plein➡️ Cette entreprise qui évolue dans le domaine de d'éducation a récemment fêté ses 10 ans !Pour marquer le coup, un ambitieux projet de refonte de son expérience, de ses applications et de son infrastructure, a été engagé.Pour ce faire, un task-force de profils seniors incluant des data engineers, software engineers, SRE, product managers ou...
-
Senior Consultant
il y a 4 semaines
Paris, Ile-de-France Consulting Point Temps pleinWe are recruiting for a Senior Consultant in Operations Strategy for one of our prestigious consulting clients. This role is an exciting opportunity for experienced professionals who are passionate about driving industrial transformation and operational excellence. As a Senior Consultant, you will take the lead in managing large-scale projects, working...
-
Lead Product Manager
il y a 3 semaines
Paris, Ile-de-France Scale-up SaaS B2B Temps pleinLead Product Manager (Plateforme pour Gestion de Campagnes Offline)Notre client développe une plateforme innovante pour la gestion optimisée des campagnes de communication offline (print, PLV, goodies, etc.), réduisant les coûts, améliorant la qualité et limitant l’impact environnemental .Ce projet est un pilier de croissance stratégique du groupe...
-
Deputy Product Lead
il y a 3 semaines
Paris, Ile-de-France IDEMIA Temps pleinWithin IDEMIA, the Public Security Business Unit is one of the world’s leading providers of biometric solutions that facilitate and secure travel, access, and protection.Our areas of expertise include: digital identity, distributed information systems, cloud, smart cards, cryptography, embedded software, and cybersecurity.We are currently looking for a...
-
Développeur Cloud Senior Leader
il y a 7 jours
Paris, Île-de-France Capgemini Temps pleinL'entreprise Capgemini, un leader mondial responsable et multiculturel, propose une opportunité de carrière pour un Développeur Cloud Senior Leader. Cette position est idéale pour les professionnels expérimentés qui cherchent à façonner leur avenir dans le domaine du cloud computing.À propos de l'entrepriseCapgemini regroupe près de...
-
Senior Preclinical Project Lead
il y a 4 semaines
Paris, Île-de-France S3 Science Recruitment Temps pleinAre you a seasoned project leader with a passion for science and innovation? Our client, a world-renowned healthcare company, is seeking a skilled Senior Preclinical Project Lead to join their cutting-edge Preclinical Department in France.As a Senior Preclinical Project Lead in our client's Preclinical team, you will be responsible for driving high-impact...
-
Senior Design Creative Lead
il y a 4 semaines
Paris, Île-de-France RTG Consulting Group Temps pleinSenior Designer (Freelance) Job DescriptionJob Title: Senior Designer (Freelance)Company: RTG Consulting FranceLocation: Paris Office (hybrid)Job Overview: We are seeking a highly skilled Senior Designer to collaborate with our team on various projects. As a Senior Designer, you will be responsible for developing creative concepts and designs that meet...