Senior Client Lead
il y a 4 semaines
Client Success
As a Senior Client Lead at Amundi Technology, you will be responsible for building and maintaining strong relationships with our clients. Your mission will be to ensure that our clients achieve their strategic outcomes through our technology and services.
Solution Adoption
You will be the operational partner of our client teams, ensuring that our clients realize the maximum outcome from our services. This will involve advising on best practices and collaborating closely with our clients.
Client Satisfaction
You will be responsible for monitoring client satisfaction and identifying ways to continuously improve it. This will involve working closely with our client teams to understand their needs and expectations.
Client Service Delivery Excellence
You will be accountable for delivering exceptional client service, including resolving customer requests and escalating issues to our support teams. You will also be responsible for rolling out best practices and ensuring that our client support teams are motivated and stable.
Commercial Expansion
You will be responsible for identifying upselling opportunities for our clients and working closely with our relationship managers to close these opportunities. This will involve organizing billable man-days and collaborating with our clients to understand their needs and expectations.
Governance & Communication
You will be responsible for leading monthly operational client meetings and co-leading customer service reviews. You will also be responsible for reporting client strategic updates to our executive level.
About Amundi Technology
Amundi Technology is the entity in charge of developing and promoting the technological solutions offered by Amundi Asset Management. Our ambition is to become the leading technology provider in the savings value chain in Europe and Asia.
Our Solutions
We offer a range of solutions, including ALTO Investment, ALTO Wealth & Distribution, and ALTO Asset Servicing. Our solutions are designed to help our clients achieve their strategic outcomes and improve their client satisfaction.
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