Senior Client Delivery Lead
il y a 4 semaines
At Octopus Energy, we're on a mission to revolutionize the way energy is consumed and produced. As a Senior Client Delivery Lead, you'll play a critical role in helping our clients achieve their sustainability goals and make a positive impact on the environment.
About the Role
This is a hands-on, individual contributor position that requires strong problem-solving skills, a positive solutions-oriented mindset, and excellent communication and collaboration skills. You'll work closely with our technology and operational teams to deliver results for our clients' projects and business needs. Your expertise will be essential in helping our clients adapt to new ways of working that are aligned with our development style.
Key Responsibilities
- Manage the relationship with client counterparts, often product owners and business owners
- Be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Be the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally
- Summarizing and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have
What You'll Need
- Strong client delivery and/or product ownership experience
- Agile delivery experience
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration, and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
- Time management and a get-stuff-done attitude
- Consulting experience is a plus
- Fluent English + another European language required (French, Spanish, and German preferred)
Why Join Us?
We're a flat and agile organization that values open-minded individuals who are comfortable with ambiguity and an ever-changing environment. We're looking for self-starters who are willing to roll up their sleeves to solve any problem and drive progress for our clients and organization. If you're passionate about making a positive impact on the environment and want to be part of a team that's shaping the future of energy, we'd love to hear from you.
Equal Opportunities
We're an equal opportunities employer and welcome applications from all qualified candidates. We're committed to providing an inclusive and fair working environment and invite you to apply, regardless of your age, gender, marital status, color, disability, pregnancy or parenthood, origin, religious beliefs, or sexual orientation.
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