Operations Coordinator
il y a 3 semaines
If you are a highly motivated individual with a passion for operations and a desire to work in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.
Who We Are
At Opago we are a trusted operations management company in London with proprietary, industry leading smart technology. From Airbnb management to a 5-star housekeeping and maintenance service.
What are we looking for?
We are seeking an Operations Coordinator to join our team in Paris. The Operations Coordinator will be responsible for coordinating the day-to-day activities of our housekeeping department and ensuring that our guest rooms and public areas are clean, well-maintained, and fully stocked with supplies. The ideal candidate will be a highly organised, detail-oriented individual with excellent communication skills and the ability to work well in a fast-paced environment.
General Responsibilities:
- Be the essential link between our Operations team and our B2B clients
- Develop and maintain strong, long-lasting client relationships with our B2B clients
- Learn and master the standards of our B2B clients to ensure that we are delivering services that meet their expectations
- Ensure that the maintenance, housekeeping and guest service standards are met and clients’ expectations exceeded
- Closely managing the the day-to-day operation of our housekeeping department
- Overseeing the preparation of the daily housekeeping schedule ensuring all services are completed by the requested time
- Ensuring that all services are carried out perfectly by the housekeeping team in the field, including quality control and task reporting
- Working closely with the training team to develop the skills and abilities of all housekeepers
- Be responsible for checking all clients’ property data is correct in our systems with the all the information needed to deliver services in the field
- Respond in a timely manner to client questions/issues and offer rapid solutions
- Ensure all our current client questions, comments and concerns are answered in a timely manner.
- Obtain regular client feedback on our internal software,, reporting any issue to our Product Department
- Manage relationships/agreements with external partners/vendors
Requirements
- Proven experience in serviced accommodation or hotels
- Must be available to work on weekends (Minimum of 2 weekends per month) and respond to occasional out-of-hours communications
- Excellent organizational and communication skills.
- Ability to work independently and as part of a team.
- Knowledge of the industry’s legal rules and guidelines
- Bachelor's degree in business, operations, or a related field.
- Proven experience in operations management, preferably in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proficient in Microsoft Office Suite and experience with operations management software.
- Fluency in French and English. Portuguese is a plus.
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