H/F - Front Of House

Il y a 2 mois


Cluses, Auvergne-Rhône-Alpes, France LEADERIA Temps plein

Quelles sont les missions ?

Vos missions :
- Au quotidien
Vous veillez à la satisfaction client : accueil et échanges avec les hôtes, maîtrise des
habitudes des hôtes habitués ou VIP, gestion des plaintes
Vous serez le garant de la qualité de service et de la remontée des besoins.
Vous vous assurerez de la bonne saisie des informations clients (profile, contactabilité,
traces, ... )
Vous suivez votre budget de fonctionnement en lien avec l'activité
Vous prenez part à différents projets ou missions confiés par votre hiérarchie
Vous vous assurez de la bonne communication entre vos services et les services de
l'hotel/ Evian Resort
Vous vous assurez de la sécurité et de la confidentialité des clients et de leurs
informations
Vous veiller au bon climat social et agir pour maintenir une bonne cohésion
Vous contrôlez la facturation et êtes garant du chiffre d'affaires hébergement, offerts et
remises
Vous êtes garant du bon suivi de l'application des signatures de services validés par la
direction

- Côté management : une équipe d'une vingtaine de personnes
Vous recrutez, gérez et animez votre équipe :
Points sur activité, entretiens réguliers
Vous transmettez votre savoir-faire et les valeurs de l'entreprise
Vous planifiez, organisez et contrôlez le travail de votre équipe
Vous prenez part aux différentes missions confiées par votre responsable
Vous appliquez les consignes et rendez compte à votre hiérarchie
Formation et sensibilisation du personnel

Quel est le profil idéal ?

Votre profil :
- Capacité à prendre des décisions, à fédérer et animer une équipe
- Autonomie et autocontrôle, savoir décrire les tâches précises à réaliser
- Savoir piloter, organiser et résoudre les dysfonctionnements
- Capacités d'adaptation
- Sensibilité marquée dans le domaine du luxe avec une posture incarnant le caractère prémium d'un Palace
- Capacité à structurer et synthétiser son discours
- Maitrise de l'anglais et d'une autre langue étrangère

Côté Personnalité :
- Sens du contact et du service, customer centric
- Sens de la communication avec les acteurs internes
- Rigueur et flexibilité
- Gestion du stress
- Être capable de se remettre en question et de proposer un plan d'action
- Être force de proposition

Qui a publié cette offre ?

Palace
Rattaché(e) à la Directrice Hébergement, le Font of the house H/F pilotera l'accueil du Palace en garantissant un niveau optimal de satisfaction pour l'ensemble des clients.



  • Cluses, Auvergne-Rhône-Alpes, France OTTEO Temps plein

    Company Overview:OTTEO, a prominent player in the aeronautics industry focusing on connectivity, is seeking a Testing and Metrology Manager.Role Overview:This role encompasses the supervision of testing, qualification, and metrology operations, along with the leadership of a skilled team of technicians.Key Responsibilities:- Oversee testing, qualification,...

  • Human Resources Manager

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France MBway Temps plein

    Seeking a Human Resources Manager (M&F) for our esteemed partner, FORMAPOSTE.KEY RESPONSIBILITIESCoordinate and facilitate HR initiativesOversee employee documentationManage employee relationsAnalyze HR metricsSupport internal career progressionOversee recruitment and advancement processesConduct in-depth analyses on specific topics such as organizational...

  • Human Resources Manager

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France MBway Temps plein

    Seeking a Human Resources Manager (M&F) for our esteemed partner, FORMAPOSTE.KEY RESPONSIBILITIESFacilitate and oversee HR initiativesManage employee documentationAddress social componentsAnalyze HR metricsSupport internal career transitionsOversee recruitment and advancement processesConduct in-depth analyses on various topics such as organizational...


  • Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    Key Account Management Excellence Owner (H/F) Full-time Company Overview Somfy stands as a leading partner in the realm of window and door automation, dedicated to fostering innovative and sustainable living solutions globally. Our mission revolves around creating better methods of production, consumption, and habitation, aiming for a more...


  • Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    Key Account Management Excellence Owner (H/F) Full-time Company Overview Somfy stands as a premier partner in the realm of window and door automation, dedicated to envisioning innovative and improved lifestyles for all. Our mission is to collaboratively devise sustainable methods of production, consumption, and habitation that contribute to a more...

  • Client Relations Supervisor

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    Client Relations Supervisor (H/F)Full-timeCompany OverviewBecome a part of SOMFY, the global frontrunner in window and door automation, and join a French family-owned enterprise committed to innovation and excellence.With operations in 58 nations and a strong focus on employee welfare, SOMFY provides a vibrant and inclusive workplace.Role OverviewWe are in...

  • Human Resources Manager

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France MBway Temps plein

    Seeking a Human Resources Manager (M&F) for our esteemed partner MBway.KEY RESPONSIBILITIESFacilitate and oversee HR initiativesMaintain employee documentationAdminister social responsibilitiesAnalyze HR metricsSupport internal career transitionsOversee recruitment and advancement processesConduct in-depth analyses on particular topics such as organizational...

  • KAM Excellence Leader

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    KAM Excellence Leader (H/F) Full-time Company Overview Somfy, a leader in window and door automation, is dedicated to envisioning innovative and sustainable living solutions globally. Our mission is to create better methods of production, consumption, and housing, fostering a virtuous coexistence with our planet. We are a French family-owned entity,...

  • Finance Implementation Expert

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    Financial Operations Specialist / SAP Project (H/F) Full-time Company Overview As a leading partner in window and door automation, SOMFY is dedicated to creating innovative solutions that enhance the quality of life for everyone. A French family-owned enterprise, we have been at the forefront of the industry for 50 years, pioneering advancements in...

  • Junior Accounting Associate

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France GROUPE MG Temps plein

    INTERNSHIP OPPORTUNITY ACCOUNTING EXPERTISE ASSISTANT (M/F) As a key member of our team at GROUPE MG, you will play a vital role in overseeing a varied client portfolio, taking charge of the following responsibilities:Managing accounting records Conducting account reconciliations and reviews Preparing tax filings and VAT submissions Assisting in the...

  • Junior Accounting Specialist

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France GROUPE MG Temps plein

    INTERNSHIP OPPORTUNITY ACCOUNTING EXPERT ASSISTANT (M/F) As an integral part of our team at GROUPE MG, you will engage in the management of a varied client portfolio and take on responsibilities that include:Maintaining accurate accounting records Conducting account reconciliations and reviews Preparing tax filings and VAT submissions Assisting in the...


  • Cluses, Auvergne-Rhône-Alpes, France OTTEO Temps plein

    Company Overview:OTTEO, a prominent player in the aeronautics industry focusing on connectivity, is seeking a Testing and Metrology Supervisor.Role Overview:This role entails overseeing testing, qualification, and metrology operations while managing a skilled team of technicians.Key Responsibilities:- Supervise testing, qualification, and metrology...


  • Cluses, Auvergne-Rhône-Alpes, France MICHAEL PAGE Temps plein

    Job Overview:We are seeking a dedicated Client Relationship Manager to oversee and enhance a diverse portfolio of clients. This role is crucial for fostering strong relationships and delivering exceptional service.Key Responsibilities:Oversee and nurture a professional portfolio comprising approximately 250 clients.Engage in consistent prospecting efforts...

  • Finance Project Coordinator

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    Financial Operations Specialist / SAP Implementation (H/F) Full-time Company Overview As a leading partner in window and door automation, SOMFY is dedicated to creating innovative solutions that enhance the quality of life for everyone. Being a French, family-owned, and independent organization, we have experienced continuous growth since our...


  • Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein

    Financial Operations Specialist / SAP Implementation (H/F) Full-time Company Overview As a leading partner in window and door automation, SOMFY is dedicated to creating innovative solutions that enhance the quality of life for everyone. Being a French, family-owned enterprise, we have been at the forefront of the industry for over 50 years,...

  • Operations Agent H/F

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France EDF Temps plein

    About the RoleAre you enthusiastic about supporting the generation of hydroelectric power, a vital component of renewable energy?We are seeking an Operations Agent to be part of our team at the Pressy Bioge Facility. Your role will encompass the oversight and upkeep of our hydraulic production systems.Key Responsibilities:Supervise machinery and...

  • Junior Accounting Expert

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France GROUPE MG Temps plein

    INTERNSHIP OPPORTUNITY ACCOUNTING EXPERT COLLABORATOR (M/F) As an intern, you will play a vital role in managing a diverse portfolio of clients, taking on responsibilities that include:Conducting accounting tasks Performing account reconciliations and reviews Preparing tax filings and VAT returns Assisting in the preparation of annual financial statements...


  • Cluses, Auvergne-Rhône-Alpes, France Otis College of Art and Design Temps plein

    Pays : France Localisation : 325 RUE DES PRES 74300 CLUSES, France Otis, leader dans le secteur des ascenseurs, recherche un technicien ascensoriste (H/F) pour rejoindre son équipe à Cluses. La sécurité des passagers et des intervenants techniques est notre priorité. Vous serez responsable de la réalisation et de la conformité des opérations de...


  • Cluses, Auvergne-Rhône-Alpes, France EDF Temps plein

    About the RoleAre you dedicated to advancing the generation of hydroelectric power, a vital component of renewable energy?We are seeking an Operations Specialist to be part of our workforce at the Pressy Bioge facility. Your role will encompass the oversight and upkeep of our hydraulic energy production systems.Key Responsibilities:Oversee machinery and...

  • Quality Control Manager H/F

    il y a 3 semaines


    Cluses, Auvergne-Rhône-Alpes, France Axxens RH Temps plein

    Axxens RH - Your Partner in Human ResourcesAxxens RH is a dedicated recruitment and HR consulting firm specializing in the placement of qualified and highly skilled professionals. Our mission is to build enduring partnerships with our clients, guiding them from the assessment of needs to the implementation of effective HR strategies.Position Overview and...