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H/F - Front Of House
Il y a 2 mois
Quelles sont les missions ?
Vos missions :
- Au quotidien
Vous veillez à la satisfaction client : accueil et échanges avec les hôtes, maîtrise des
habitudes des hôtes habitués ou VIP, gestion des plaintes
Vous serez le garant de la qualité de service et de la remontée des besoins.
Vous vous assurerez de la bonne saisie des informations clients (profile, contactabilité,
traces, ... )
Vous suivez votre budget de fonctionnement en lien avec l'activité
Vous prenez part à différents projets ou missions confiés par votre hiérarchie
Vous vous assurez de la bonne communication entre vos services et les services de
l'hotel/ Evian Resort
Vous vous assurez de la sécurité et de la confidentialité des clients et de leurs
informations
Vous veiller au bon climat social et agir pour maintenir une bonne cohésion
Vous contrôlez la facturation et êtes garant du chiffre d'affaires hébergement, offerts et
remises
Vous êtes garant du bon suivi de l'application des signatures de services validés par la
direction
- Côté management : une équipe d'une vingtaine de personnes
Vous recrutez, gérez et animez votre équipe :
Points sur activité, entretiens réguliers
Vous transmettez votre savoir-faire et les valeurs de l'entreprise
Vous planifiez, organisez et contrôlez le travail de votre équipe
Vous prenez part aux différentes missions confiées par votre responsable
Vous appliquez les consignes et rendez compte à votre hiérarchie
Formation et sensibilisation du personnel
Quel est le profil idéal ?
Votre profil :
- Capacité à prendre des décisions, à fédérer et animer une équipe
- Autonomie et autocontrôle, savoir décrire les tâches précises à réaliser
- Savoir piloter, organiser et résoudre les dysfonctionnements
- Capacités d'adaptation
- Sensibilité marquée dans le domaine du luxe avec une posture incarnant le caractère prémium d'un Palace
- Capacité à structurer et synthétiser son discours
- Maitrise de l'anglais et d'une autre langue étrangère
Côté Personnalité :
- Sens du contact et du service, customer centric
- Sens de la communication avec les acteurs internes
- Rigueur et flexibilité
- Gestion du stress
- Être capable de se remettre en question et de proposer un plan d'action
- Être force de proposition
Qui a publié cette offre ?
Palace
Rattaché(e) à la Directrice Hébergement, le Font of the house H/F pilotera l'accueil du Palace en garantissant un niveau optimal de satisfaction pour l'ensemble des clients.
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