Infrastructure Support Manager

il y a 1 mois

BoulogneBillancourt, France HBS Temps plein

Main activities / responsibilities :


· Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)

· Providing user support (including identifying back-up solutions) on all IT matters within the company:

- On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)

- End users, dispatcher (backup) through Zendesk as well as level 1 and 2 support

· Participating in projects preparation and delivery for local (French based) events, supporting the IT Projects Manager (hardware setup and deployment, support)

· Develop and maintain IT internal corporate procedures and guidelines

· Ensure that all newcomers receive a proper training to our IT procedures, hardware and systems

· Participating in the decision-making process around the Microsoft 365 products and services around the workstation management, access security and other features to be deployed

Perform regular reporting/status update to Head of IT on assigned tasks and overall IT situation


Position relevant skills :


Technical skills:

· At least 4 years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365, CISCO Meraki network, HP servers, CISCO switches and routers)

· Have a strong knowledge about Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams)

· Proficient in using various IT tools and software, such as Active Directory, Exchange, VMware, Cisco, etc

· Have a strong knowledge about end user hardware management in Microsoft 365 (Autopilot, Intune enrollment / management)


Soft Skills

· Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies

· Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline

· Ability to create a good atmosphere of work for the team he’ll manage

· Eager to transfer knowledge to the IT team

· Good communication and interpersonal skills, and ability to work effectively with diverse teams

· Pro-active work attitude


Required languages :


English (Spoken) English (Written)

French (Spoken) French (Written)

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