Infrastructure & Support Manager

il y a 1 mois

BoulogneBillancourt, France Host Broadcast Services (HBS) Temps plein

General Information

Job Title: Infrastructure & Support Manager

Grade : Manager

Department / Division: IT / Project Management, Solutions & Technologies

Reporting to: Head of IT

Start Date: ASAP

Contract Type: CDI

Location: Boulogne-Billancourt, France

Purpose

The Infrastructure & Support Manager supports the Head of IT to ensure that HBS Corporate infrastructure and hardware are operated according to Corporate requirements.

He manages the support team and ensures that the level and quality of support given to corporate users is consistent.

Main Activities / Responsibilities

Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security) Providing user support (including identifying backup solutions) on all IT matters within the company: On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)End users, dispatcher (backup) through Zendesk as well as level 1 and 2 support Participating in projects preparation and delivery for local (French-based) events, supporting the IT Projects Manager (hardware setup and deployment support) Develop and maintain IT internal corporate procedures and guidelines Ensure that all newcomers receive proper training in our IT procedures, hardware and systems Participating in the decision-making process around the Microsoft 365 products and services around the workstation management, access security and other features to be deployed Perform regular reporting/status updates to Head of IT on assigned tasks and the overall IT situation

Position Relevant Skills (Education / Work Experience / IT)

Technical Skills

At least four years of experience in IT infrastructure and user support, preferably in a similar role (user and hardware support (Dell and HP laptops, Windows 10 and 11, Microsoft 365, CISCO Meraki network, HP servers, CISCO switches and routers) Have a strong knowledge of Microsoft 365 standard apps package (Outlook, Word, Excel, PowerPoint, Teams) Proficient in using various IT tools and software, such as Active Directory, Exchange, VMware, Cisco, etc Have a strong knowledge of end-user hardware management in Microsoft 365 (Autopilot, Intune enrolment / management)

Soft Skills

Self-motivated, organized, and detail-oriented, and willing to learn new skills and technologies Excellent troubleshooting and problem-solving skills, and ability to work under pressure and meet deadline Ability to create a good atmosphere of work for the team he’ll manage Eager to transfer knowledge to the IT team Good communication and interpersonal skills and ability to work effectively with diverse teams Pro-active work attitude

Required Languages

English fluent (Spoken & Written) French fluent (Spoken & Written)

  • Infrastructure Support Manager

    il y a 2 semaines

    Boulogne-Billancourt, France HBS Temps plein

    Main activities / responsibilities :· Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)· Providing user support (including identifying back-up solutions) on all IT matters within the company:- On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)- End...

  • Infrastructure Support Manager

    il y a 2 semaines

    Boulogne-Billancourt, Hauts-de-Seine, France HBS Temps plein

    Main activities / responsibilities :· Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)· Providing user support (including identifying back-up solutions) on all IT matters within the company:- On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)- End...

  • Infrastructure Support Manager

    il y a 4 semaines

    Boulogne-Billancourt, France HBS Temps plein

    Main activities / responsibilities : · Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)· Providing user support (including identifying back-up solutions) on all IT matters within the company: - On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)-...

  • Infrastructure Support Manager

    il y a 1 mois

    Boulogne-Billancourt, France HBS Temps plein

    Main activities / responsibilities :· Proactive management of general IT services (network, servers, printers, mobile telephony, access control and overall security)· Providing user support (including identifying back-up solutions) on all IT matters within the company:- On end users’ hardware life cycle (inventory, deployment, maintenance, renewal)- End...

  • IT Manager Cloud Et Infrastructure

    il y a 4 semaines

    Boulogne-Billancourt, France TALENTS IT Temps plein

    **Rattaché au DSI, vous aurez pour missions**: - Être responsable du support, de la planification, de la documentation, de la mise en oeuvre, de l'évolution et de la maintenance de l'infrastructure d'hébergement - Être en charge de la gouvernance et du pilotage de la livraison et de la performance des services d'hébergement ainsi que de la gestion de...

  • Responsable Infrastructure

    il y a 1 mois

    Boulogne-Billancourt, France Sonepar Temps plein

    **Nous sommes 100% humain, 100% innovant, 100% digital ! Et vous ?** **Révélez vos ambitions à travers les missions suivantes** Au sein de la Direction des solutions digitales de Sonepar France basé à Boulogne - Billancourt, sous la responsabilité du directeur des infrastructures et opérations (CTO). Il assurera le management pour la France des...

  • Cloud Infrastructure

    il y a 2 semaines

    Boulogne-Billancourt, France Ipsen Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in...

  • Cloud Infrastructure

    il y a 3 semaines

    Boulogne-Billancourt, France Ipsen Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in...

  • Cloud Infrastructure

    il y a 3 semaines

    Boulogne-Billancourt, France Ipsen Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines...

  • Cloud Infrastructure

    il y a 2 semaines

    Boulogne-Billancourt, Hauts-de-Seine, France Ipsen Temps plein

    Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in...

  • Support IT en Alternance

    il y a 4 jours

    Boulogne-Billancourt, France SightCall Temps plein

    **Support IT en alternance** ***Qui sommes-nous** SightCall est un des leaders mondiaux du cloud pour la vidéo en direct, l’assistance visuelle et l’automatisation autoguidée. En tant qu'entreprise internationale, SightCall possède des bureaux à San Francisco (siège social), Paris, Singapour, Francfort et Londres. Bien que nous soyons une...

  • Alternance/Stage Infrastructure et Systèmes

    il y a 1 mois

    Boulogne-Billancourt, France davidson-consulting Temps plein

    Profil / Mission Contexte La Direction Technique de Davidson conçoit, développe et supporte l’ensemble des outils nécessaires au bon fonctionnement du groupe Davidson. Il s’agit de concevoir et maintenir une infrastructure pour plus de 50 applications sur des sites géographiques distincts (siège, agences en France et à l’étranger)....

  • Manager de practice cloud et infrastructure h/f

    il y a 3 semaines

    Boulogne-Billancourt, Île-de-France ALTEN Temps plein

    Quelles sont les missions ?Alten recherche un Manager de Practice dynamique et expérimenté pour prendre la direction de la Practice Infrastructure et Cloud.En charge d'une équipe de Spécialistes et d'Experts, il est l'interface unique des Pôle Business et Direction de Projet afin de répondre au besoin d'expertise interne ou Client sur son domaine.Au...

  • Manager de practice cloud et infrastructure h/f

    il y a 3 semaines

    Boulogne-Billancourt, France ALTEN Temps plein

    Quelles sont les missions ?Alten recherche un Manager de Practice dynamique et expérimenté pour prendre la direction de la Practice Infrastructure et Cloud. En charge d'une équipe de Spécialistes et d'Experts, il est l'interface unique des Pôle Business et Direction de Projet afin de répondre au besoin d'expertise interne ou Client sur son domaine.Au...

  • Manager de practice cloud et infrastructure h/f

    il y a 4 semaines

    Boulogne-Billancourt, Île-de-France ALTEN Temps plein

    Quelles sont les missions ?Alten recherche un Manager de Practice dynamique et expérimenté pour prendre la direction de la Practice Infrastructure et Cloud.En charge d'une équipe de Spécialistes et d'Experts, il est l'interface unique des Pôle Business et Direction de Projet afin de répondre au besoin d'expertise interne ou Client sur son domaine.Au...

  • Service Delivery Manager

    il y a 4 semaines

    Boulogne-Billancourt, France Only Solution Temps plein

    Missions: - Piloter la TMA applicative eApps/BI Support - Etre le point de contact privilégié du Management de la DSI - Définir et implémenter les indicateurs de services - Production régulière des indicateurs de l?activité de RUN - Gestion des incidents - Gestion des problèmes (incidents récurrents, irritants et problèmes sensibles) - Gestion des...

  • Chef de Projets infrastructure

    il y a 1 mois

    Boulogne-Billancourt, France Alten Temps plein

    Chef de Projets infrastructure & cloud H/F The IT Project Manager’s role is to maintain & improve IT infrastructure services by Project Management • Managing project progress and adapt work as required • Following Quality, Cost & Delay KPI (Key Performance Indicator) • Anticipating project’s risks • Implementing mitigation plan •...

  • Service Delivery Manager Informatique

    il y a 4 semaines

    Boulogne-Billancourt, France Only Solution Temps plein

    Vos missions: - Piloter la TMA applicative eApps/BI Support - Etre le point de contact privilégié du Management de la DSI - Définir et implémenter les indicateurs de services - Production régulière des indicateurs de l?activité de RUN - Gestion des incidents - Gestion des problèmes (incidents récurrents, irritants et problèmes sensibles) - Gestion...

  • Manager de practice cloud et infrastructure h/f

    il y a 3 semaines

    Boulogne-Billancourt, France ALTEN Temps plein

    Poste : Alten recherche un Manager de Practice dynamique et expérimenté pour prendre la direction de la Practice Infrastructure et Cloud. En charge d'une équipe de Spécialistes et d'Experts, il est l'interface unique des Pôle Business et Direction de Projet afin de répondre au besoin d'expertise interne ou Client sur son...

  • Application Production Support H/F

    il y a 3 semaines

    Boulogne-Billancourt, Île-de-France LHH Recruitment Solutions- Temps plein

    Quelles sont les missions ?LHH Recruitment Solutions, cabinet de conseil en recrutement, intérim spécialisé, management de transition, et évaluation d'expert.e.s, cadres et dirigeant.e.s, recherche pour son client, une start-up dans l'assurance un Application Production Support (H/F) basé à Boulogne Billancourt.L'Application Production Support est la...