Head of Operations

Il y a 2 mois


Paris, France Click&Care Temps plein

Descriptif du poste :


Directement rattaché au Directeur Général, l'objectif du head of Operations est d'assurer la satisfaction de nos utilisateurs : bénéficiaires et intervenants.

A ce titre, vous serez en charge des équipes en contact avec ces 2 typologies d'utilisateur


Missions :


  • Garantir la satisfaction de nos intervenants et Familles
  • Onboarder, former et manager l'équipe Ops (Staffing Dom & Pro, CSM Familles)
  • S’assurer de la mise en place rapide des prestations une fois la conversion faite
  • Suivre le portefeuille Familles, via un double suivi Familles / Intervenants
  • Améliorer la proposition de valeur à destination de nos Intervenants
  • Améliorer la proposition de valeur à destination de nos Familles


Profil recherché :


  • Vous avez déjà géré des équipes opérationnelles.
  • Vous êtes à l'aise avec les chiffres, et orienté résultats.
  • Vous êtes exigeant avec vous-mêmes et avec les autres.
  • Vous n'avez pas peur d'entrer dans le détail pour comprendre une situation en profondeur.
  • Vous souhaitez vous impliquer dans un projet sociétal à très fort impact.


Déroulement des entretiens :


  • Entretien téléphonique avec Damien
  • Rencontre physique dans nos locaux, avec mise en situation
  • Tests en ligne de logique et de personnalité
  • Prise de références


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