Head of Operations
Il y a 2 mois
Descriptif du poste :
Directement rattaché au Directeur Général, l'objectif du head of Operations est d'assurer la satisfaction de nos utilisateurs : bénéficiaires et intervenants.
A ce titre, vous serez en charge des équipes en contact avec ces 2 typologies d'utilisateur
Missions :
- Garantir la satisfaction de nos intervenants et Familles
- Onboarder, former et manager l'équipe Ops (Staffing Dom & Pro, CSM Familles)
- S’assurer de la mise en place rapide des prestations une fois la conversion faite
- Suivre le portefeuille Familles, via un double suivi Familles / Intervenants
- Améliorer la proposition de valeur à destination de nos Intervenants
- Améliorer la proposition de valeur à destination de nos Familles
Profil recherché :
- Vous avez déjà géré des équipes opérationnelles.
- Vous êtes à l'aise avec les chiffres, et orienté résultats.
- Vous êtes exigeant avec vous-mêmes et avec les autres.
- Vous n'avez pas peur d'entrer dans le détail pour comprendre une situation en profondeur.
- Vous souhaitez vous impliquer dans un projet sociétal à très fort impact.
Déroulement des entretiens :
- Entretien téléphonique avec Damien
- Rencontre physique dans nos locaux, avec mise en situation
- Tests en ligne de logique et de personnalité
- Prise de références
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