Customer Care Team Leader — Performance
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Jobtailor in Lyon is seeking an experienced Customer Care Team Lead to manage a team of 6 to 8 specialists, drive daily performance, and ensure quality across all interactions. You will monitor service levels, coach staff, and coordinate initiatives that improve customer satisfaction.
You will mentor staff, support upskilling, contribute to process improvements, and deliver structured reporting to your manager.
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Customer Care Team Leader
Il y a 5 jours
Lyon, Auvergne-Rhône-Alpes, France Indy Temps plein 55 000 € - 75 000 € ContratResponsibilitiesLead and manage a team of 6 to 8 Customer Care specialistsDrive your team’s daily performanceEnsure execution quality and adherence to Indy’s customer service standardsEnsure your team is well organizedSupport the upskilling and professional development of your Customer Care specialistsContribute to the continuous improvement of processes...
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Team Lead Customer Care
Il y a 5 jours
Lyon, Auvergne-Rhône-Alpes, France Indy Temps plein 70 000 € - 90 000 € ContratTes priorités : À court terme : À propos L'application tout-en-un dédiée aux indépendants. Être indépendant, c’est avoir plusieurs métiers : son activité, son administratif, ses finances… Sauf qu’ils ont rarement des notions de comptabilité ! Pourtant, en France, il est obligatoire pour tous les indépendants, quelle que soit leur forme...
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Team Lead Tech
Il y a 4 jours
Lyon, Auvergne-Rhône-Alpes, France Indy Temps plein 85 000 € - 120 000 € ContratA propos L'application tout-en-un dédiée aux indépendants. Être indépendant, c’est avoir plusieurs métiers : son activité, son administratif, ses finances… Sauf qu’ils ont rarement des notions de comptabilité ! Pourtant, en France, il est obligatoire pour tous les indépendants, quelle que soit leur forme juridique, de tenir leur comptabilité...
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outbound team leader
Il y a 5 jours
Lyon, Auvergne-Rhône-Alpes, France JD.COM Temps plein 60 000 € - 72 000 € ContratQui nous sommes JINGDONG Logistics (JD Logistics) est la branche logistique de JD.com et l’un des principaux acteurs mondiaux des solutions supply-chain pilotées par la technologie. Forts d’une expertise avancée en automatisation, en gestion intelligente des flux et en analyse de données, nous opérons des services logistiques intégrés de bout en...
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Field Sales Team Lead – Lyon | Growth
Il y a 2 jours
Lyon, Auvergne-Rhône-Alpes, France Lightspeed Temps plein 60 000 € - 90 000 € ContratLightspeed is seeking a Team Lead, Field Sales to join our Lyon-based EMEA team. You’ll coach and support the group, shape our ways of working and help grow our market presence with high visibility across the organisation in a launch‑phase environment.In this role you’ll mentor the team, drive monthly, quarterly and annual targets, analyse pipeline and...
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Digital Health Solutions Manager
Il y a 1 jour
Lyon, Auvergne-Rhône-Alpes, France BD Télétravail Temps plein 55 000 € - 88 000 € ContratJob Description Summary Join a global leader in healthcare and take on a pivotal role in accelerating the digital transformation of care facilities across the country. In this national field position—open to candidates based in any major city with convenient airport access or strong public transport links—you will directly shape clinical efficiency,...
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Lyon SDR Team Lead — Scale-Up Fintech Growth Leader
Il y a 4 jours
Lyon, Auvergne-Rhône-Alpes, France Agicap Temps plein 70 000 € - 90 000 € ContratAgicap in Lyon is seeking an Outbound SDR Team Manager to lead a team of 8–10 SDRs on site. You will drive performance, coach the team in B2B SaaS sales, and collaborate with Account Executives and Customer Success to deliver exceptional customer experiences.The role focuses on leadership, development, and achieving monthly pipeline and revenue targets....
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Customer Success Manager
Il y a 3 jours
Lyon, Auvergne-Rhône-Alpes, France Sociabble Temps pleinWe are Sociabble, a Poppulo company and an international player in employee communication and engagement Sociabble is the SaaS company behind an all-in-one platform for Internal Communication, Employee Advocacy and Employee Engagement. Its customers include major groups such as AXA, Coca-Cola CCEP, Vinci Energies, and Primark. After growing as a bootstrap...
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Field Sales Team Lead
Il y a 5 jours
Lyon, Auvergne-Rhône-Alpes, France Lightspeed Commerce Temps plein 70 000 € - 100 000 € ContratDepartment: Sales Location: Lyon Employment Type: FullTime Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… youmight just be in the right place! We’re looking for a Team Lead, Field Sales to join our growing EMEA team in Lyon. This is an opportunity to build on the foundations of our Lyon...
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Field Sales Team Lead, Lyon
Il y a 1 jour
Lyon, Auvergne-Rhône-Alpes, France Lightspeed Commerce Temps plein 65 000 € - 95 000 € ContratHi there! Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We’re looking for a Team Lead, Field Sales to join our growing EMEA team in Lyon. This is an opportunity to build on the foundations of our Lyon sales team. Working closely with the Senior Manager,...
