Customer Care Team Leader

Il y a 5 jours

Lyon, Auvergne-Rhône-Alpes, France Indy Temps plein 55 000 € - 75 000 € Contrat

Responsibilities

  • Lead and manage a team of 6 to 8 Customer Care specialists
  • Drive your team’s daily performance
  • Ensure execution quality and adherence to Indy’s customer service standards
  • Ensure your team is well organized
  • Support the upskilling and professional development of your Customer Care specialists
  • Contribute to the continuous improvement of processes and ways of working
  • Produce structured reporting for your manager

Requirements

  • Proven experience managing a team in a customer service environment
  • Demonstrates leadership and is results-oriented
  • Comfortable with technical or regulatory topics
  • Project management skills
  • Empathetic and a good listener
  • Proficient with ticketing tools (Intercom or equivalent)
  • Comfortable with data analysis (dashboards, reporting, BI)