Customer Care Team Leader
Il y a 5 jours
Lyon, Auvergne-Rhône-Alpes, France
Indy
Temps plein
55 000 € - 75 000 € Contrat
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Responsibilities
- Lead and manage a team of 6 to 8 Customer Care specialists
- Drive your team’s daily performance
- Ensure execution quality and adherence to Indy’s customer service standards
- Ensure your team is well organized
- Support the upskilling and professional development of your Customer Care specialists
- Contribute to the continuous improvement of processes and ways of working
- Produce structured reporting for your manager
Requirements
- Proven experience managing a team in a customer service environment
- Demonstrates leadership and is results-oriented
- Comfortable with technical or regulatory topics
- Project management skills
- Empathetic and a good listener
- Proficient with ticketing tools (Intercom or equivalent)
- Comfortable with data analysis (dashboards, reporting, BI)