ORDER-TO-CASH BUSINESS ANALYST

Overview

We are looking for an experienced Business Analyst – Order-to-Cash to help drive the transformation, standardization and continuous improvement of our end-to-end O2C processes and supporting systems.

Your Mission

As part of the Finance Technology team, you will act as a business partner to Finance and Business stakeholders, with the ability to understand the underlying business objective, challenge existing ways of working, identify opportunities for simplification and automation, and translate business needs into efficient, scalable processes and system solutions.

Your role covers the end-to-end O2C landscape, from commercial and contract information through billing, revenue, collections and treasury, across applications including Salesforce, Workday Financials, Workday PSA, IonBiz, Sidetrade and Kyriba.

You will work at the intersection of Business, Finance and IS, ensuring that technology enables the right business processes rather than simply reproducing existing ways of working.

We are not looking for a Workday specialist. The ideal candidate will bring strong expertise in Order-to-Cash, Finance transformation, ERP or business applications, combined with the ability to understand and navigate a complex multi-system environment. Knowledge of Workday is a strong advantage, but a strong O2C / Finance Systems profile with experience on other ERP or enterprise platforms will also be considered.

Responsibilities

1. Act as a Business Partner for Order-to-Cash

• Develop a strong understanding of the company's business model, Finance processes and end-to-end O2C operating model.
• Partner with Finance, Sales and Business Operations stakeholders to understand their objectives, challenges and pain points.
• Challenge existing processes, requirements and assumptions, rather than simply translating them into system specifications.
• Ask the right questions to distinguish between a genuine business need, an existing practice and a historical system limitation.
• Identify opportunities to simplify, standardize, automate and improve processes.
• Recommend pragmatic solutions that balance business value, user experience, scalability and technical constraints.
• Help stakeholders move from a “what we do today” mindset to a “what should the target process be?”

2. Own O2C Process Analysis & Design

• Map and document current-state and target-state O2C processes.
• Identify process gaps, inefficiencies, manual activities, controls and risks.
• Define clear process ownership, responsibilities and hand-offs between teams.
• Design target processes in collaboration with Finance and Business stakeholders.
• Ensure consistency and appropriate standardization across countries and entities.
• Identify opportunities for automation and process simplification.
• Contribute to the evolution of the Finance Technology operating model and O2C roadmap.

3. Translate Business Needs into Effective Solutions

• Lead functional analysis from business problem to solution.
• Gather business needs, but challenge and refine them before translating them into requirements.
• Define business rules, functional requirements, data requirements and acceptance criteria.
• Assess alternative solutions and make recommendations to stakeholders.
• Work closely with IS architects, application owners and integration teams to validate solution feasibility.
• Ensure that proposed solutions address the end-to-end business process, rather than optimizing a single application in isolation.
• Assess upstream and downstream impacts before changes are implemented.

4. Own the End-to-End O2C Systems Perspective

• The role will cover the interaction between the key applications supporting O2C, including:
• Salesforce → IonBiz → Workday Financials → Sidetrade → Kyriba
• The candidate will:
  • Understand how business processes and data flow across the application landscape.
  • Identify dependencies and impacts between applications.
  • Define functional requirements for system changes and integrations.
  • Work with IS Integration teams to ensure consistent end-to-end data flows.
  • Challenge solutions that create unnecessary manual work or downstream impacts.
  • Identify opportunities to eliminate duplicate data entry and improve automation.
  • Contribute to the definition of data ownership and business rules across the O2C landscape.
• The candidate is not expected to be an expert in every application. Instead, we are looking for someone who can quickly understand new systems, connect them to the underlying business process and identify the implications of