Store Manager
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We are looking for an experienced and passionate Flagship Store Manager to lead our flagship boutique and embody the brand’s creative vision, identity, and values.
As a key ambassador of the brand, you will be responsible for the overall management and performance of the store, combining strong business acumen, exceptional leadership, and a genuine sensitivity to fashion, art, and design.
You will oversee all aspects of the boutique’s operations, lead and develop a team of approximately 10 people, and ensure an outstanding client experience that reflects the brand’s unique creative universe and positioning.
Key Responsibilities
Business & Retail Performance
- Drive sales performance and achieve business objectives and retail KPIs.
- Analyze sales results and implement action plans to optimize performance.
- Monitor key indicators, including sales, conversion, average transaction value, and client development.
- Identify opportunities to grow the business while protecting the brand’s positioning and image.
- Lead, motivate, and develop a team of approximately 10 people.
- Oversee recruitment, onboarding, training, coaching, and performance management.
- Build a strong team culture based on excellence, accountability, and collaboration.
- Manage staffing, schedules, and daily team organization.
Client Experience & Brand Image
- Deliver a distinctive and personalized client experience in line with the brand’s identity.
- Develop clienteling and CRM initiatives to build long-term client relationships and loyalty.
- Act as a brand ambassador, communicating the brand’s creative vision, collections, and values.
- Ensure the boutique consistently reflects the brand’s image and standards.
Store Operations & Stock Management
- Oversee all aspects of day-to-day store operations, ensuring smooth and efficient execution.
- Manage stock, inventory accuracy, replenishment, deliveries, and loss prevention.
- Ensure excellent standards of visual merchandising, store presentation, and maintenance.
- Oversee administrative procedures, reporting, and compliance with company policies.
- Ensure a seamless coordination between commercial priorities and operational requirements.
Profile & Requirements
- At least 3 years of experience in a managerial or senior supervisory position within luxury fashion, designer fashion, or a contemporary creative brand.
- Proven experience in managing or working within a flagship store environment.
- Previous experience leading and developing a team of approximately 10 people.
- Strong 360° retail management skills, with a comprehensive understanding of sales, operations, stock management, client experience, team leadership, and visual merchandising.
- Strong commercial mindset and proven ability to drive retail performance.
- A genuine sensitivity to fashion, art, design, and contemporary culture.
- Excellent leadership, communication, and organizational skills.
- Hands-on, proactive, entrepreneurial, and results-oriented approach.
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