IT Support

Our Mission

Prose is truly custom hair and skin care made-to-order just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We're a company that wants to change beauty practices, so we're changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we're proving that good business is always sustainable. With Prose, there's nothing sacrificed to bring you great products-not trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Context

The IT & Security team supports our people across offices and factories, and covers endpoints, corporate systems, security and compliance. As the team builds out its foundations - compliance programme, migration of our device management platform, roll out of a detection capability - it is looking for its next apprentice to contribute across several areas.

Level 1 support accounts for roughly half of the role in the first year. This share decreases as documentation and automation are put in place.

Main responsibilities

• Level 1 support: handling employee requests, managing accounts and access, preparing devices for new joiners. Support is provided in English.

• IT documentation: setting up a documentation process, defining a reusable template per document family, building AI writing assistants, producing user and administration guides. All documentation is written in English.

• IT processes: formalising the team's processes (joiners, movers and leavers, request handling, hardware lifecycle, recurring reviews), monitoring how they are applied and measuring gaps.

• Device management: contributing to the MDM migration, defining configuration profiles, tracking encryption and updates, maintaining the asset inventory.

• Security and compliance: taking part in the annual penetration test and remediation follow-up, contributing to access reviews across infrastructure and product systems, preparing audit evidence, maintaining the third-party register.

• Automation and detection: industrialising recurring controls with no-code tooling, contributing to log source onboarding and to the documentation of detection use cases.

Profile

• Entering the first year of a two-year master's programme in cybersecurity, systems and networks, or risk and compliance (open to applicants holding a three-year degree)

• Fluent English, written and spoken

• Good command of macOS; working knowledge of Windows

• Networking fundamentals (DHCP, DNS, VLAN, VPN)

• Security basics: identity management, MFA, least privilege, vulnerability management

• Comfortable with no-code automation tools and AI assistants