Customer Care Operations Lead with AI
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Pony seeks an Operations Manager, Customer Care, to lead and optimize our care teams, operations and systems across Europe. You will own workflows, capacity planning, tools, knowledge base and response guidelines, while improving efficiency and reducing costs without compromising quality.
You’ll manage a team of 4 and coordinate external partners, driving AI-powered improvements and a lean, end-to-end care operation. Report to the Head of Operations and collaborate with Product, Tech and Data.