AI-First Global L1 Support Lead

Il y a 3 jours

Meylan, Auvergne-Rhône-Alpes, France Roche Temps plein 90 000 € - 120 000 € Contrat

Roche is seeking a Project Lead to drive the Autonomous Remote L1 Support Program, shaping the AI-first remote-support strategy and delivering a global 24/7 support ecosystem across voice, chat, digital, and connected channels.

You will partner with multiple workstreams to harmonize regional processes into a single global blueprint, ensure compliance, and manage change across the organization while enabling significant efficiency and cost savings.