L2 Spanish-Speaking Customer Care Expert
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Evaneos is seeking a Customer Care Expert (Spanish-speaking) to serve as the expert human layer for complex customer cases in the Spanish market. As an L2 specialist, you will investigate, negotiate, and resolve escalated disputes with empathy and authority, while aligning with Evaneos policies and consumer protection laws.
You will collaborate with L1 agents, the BPO & Quality Ops team, and internal stakeholders across Product, Legal, and Operations to ensure fair resolutions and protection of
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