Europe-Based Team Lead

Il y a 5 jours

Paris, Nouvelle-Aquitaine, France Keoni Temps plein 42 000 € - 60 000 € Contrat

Keoni is seeking a Team Leader & Trainer for Front Office technicians to drive training programs, develop materials, and maintain knowledge bases in ServiceNow. The role emphasizes incident handling quality, customer service culture, and proactive support during peak periods.

You will work with ITIL processes, ensure knowledge base accuracy, and coach technicians to improve first-contact resolution and ticket quality across European operations.