Director of Retail and Omnichannel Technology

Director of Retail and Omnichannel Technology

Director of Retail and Omnichannel Technology

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

Position Purpose:

The Director of Retail & Omnichannel Technology is responsible for defining and executing the technology strategy, delivery, and operational performance of Sephora Middle East's retail, omnichannel, and digital platforms. The role leads three verticals: Retail Solutions, Omnichannel Solutions & Support, and Digital Engineering & Platforms. Scope spans store technology, payments and EFT, clienteling and in-store digital experiences, Order Management System, omnichannel fulfilment, integrations, digital engineering and the operational services required to run these capabilities reliably across the region. WhileDigital Product leadership retains accountability for product vision, prioritisation and roadmaps, the Director acts as a strategic partner, translating those priorities into scalable technology solutions, roadmaps, delivery plans and sustainable platforms, providing technology direction and constructive challenge on feasibility, architecture, investment, risk and sequencing. Working closely with Global technology team, the Director establishes strong regional governance, delivery discipline and engineering standards, and builds a high-performing Middle East team that turns technology investment into measurable business value.

You will excel and enjoy this role if you are ready to actively handle the following missions:

• Define and maintain the Retail & Omnichannel Technology strategy, capability roadmap and investment view, aligned to business roadmaps and global technology direction.
• Own technology governance across architecture, delivery risk, non-functional requirements, service transition and technology lifecycle, with clear executive reporting and escalation.
• Establish measurable technology KPIs, availability, performance, incident trends, delivery predictability, technical debt and service quality, agreed jointly with Product and business stakeholders.

Retail Technology & Store Operations

• Own the technology strategy and lifecycle for retail store capabilities, including POS platforms, store devices and peripherals, pricing and promotions, inventory processes, and retail integrations.
• Lead and govern technology delivery for POS implementations, upgrades, releases, deployments, cutovers and stabilization, including new store openings and major rollouts.
• Ensure robust POS integration with EFT terminals, payment gateways, acquiring services, loyalty and gift cards, with strong understanding of transaction flows, reconciliation and operational resilience.
• Build strong team-wide understanding of SAP Retail flows and integration points with POS, inventory, merchandising and pricing, enabling effective requirement assessment and incident diagnosis across SAP Retail and connected applications.

Omnichannel Technology & Unified Commerce

• Act as key partner to Digital Product leadership, translating approved business priorities into technology roadmaps, architecture decisions and investment requirements.
• Provide technology leadership for unified commerce journeys, Click & Collect, Ship from Store, Endless Aisle, store fulfilment, order lookup, cross-channel returns and clienteling.
• Own technology oversight of the Order Management System, order orchestration, inventory visibility and fulfilment integrations, ensuring the technology can support intended customer and operational journeys.
• Establish effective incident, problem and service management across omnichannel platforms, with clear ownership, SLAs, stakeholder communication, vendor coordination, root-cause analysis and continuous improvement.
• Own and develop the Digital Engineering capability, establishing modern practices across APIs, integrations, cloud platforms, mobile and web, automation, CI/CD, quality engineering and observab