Key Account Manager
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The role
Through our Refurbished-on-Demand (RoD) programs, Dipli sources refurbished devices from a network of certified suppliers. We deliver them to distribution channels and their procurement teams with consistent quality, compliance and delivery.
You will own our RoD key accounts, starting with a priority account currently in European rollout. Your two goals:
- be the day-to-day counterpart of the customer’s group and country teams;
- grow, country by country, the share of the customer’s refurbished business that runs through Dipli.
Your responsibilities
Account management
- Own the relationship with the customer’s group and country stakeholders.
- Run regular business reviews, handle escalations and maintain the account plan.
- Agree with the customer on operating rules: ordering, quality standards, returns (RMA).
European rollout
- Launch the program in each new country. This covers supplier listing, ordering and EDI setup, invoicing and delivery models, and local compliance.
- Work with Dipli’s local market leads to activate country teams and grow volumes.
Offers and deals
- Build offers with our Sales team (assortment, pricing, volumes, delivery phasing) and take them to approval.
- Coordinate one-off deals from customer request to purchase order.
Execution
- Follow every order from purchase order to delivery and returns, with Operations (fulfillment, quality control) and Finance (invoicing, reconciliation).
- Own the customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.
- Spot issues early and drive their resolution across internal teams, suppliers and logistics partners.
Your profile
- 5 to 10 years in key account management, ideally on the supplier side of large retailers.
- Experience with multi-country customers, where ordering, invoicing and delivery rules differ by country.
- Hands-on knowledge of retail order-to-cash: purchase orders, EDI, warehouse and store deliveries, returns.
- A background in consumer electronics, refurbished products or distribution is a strong plus.
- Strong with numbers and Data-driven: you build your own analyses and catch discrepancies before the customer does.
- Native or bilingual level in German and fluent English. French is a plus.
- Structured, reliable, comfortable with demanding stakeholders.
Recruitment process
- Fit call, 30 minutes
- Team interview, 45 minutes, remotely
- Dipli Paris on-site interviews over a day
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