VP of Customer Ops

Il y a 3 jours

Paris, Nouvelle-Aquitaine, France WeWard SAS Temps plein 180 000 € - 240 000 € Contrat

WeWard SAS in Paris is seeking a VP of Customer Operations to own the end-to-end relationship with over 30M users. You will lead three operational verticals—Customer Support, Customer Experience, and Wards & Anti-fraud Operations—and translate user feedback into scalable improvements across product, CX, and retention.

Reporting to the co-founder, you will build the roadmap with AI-first approaches, define KPIs, and align squads across Product, Engineering, Growth, and Finance.