VP of Customer Ops
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WeWard SAS in Paris is seeking a VP of Customer Operations to own the end-to-end relationship with over 30M users. You will lead three operational verticals—Customer Support, Customer Experience, and Wards & Anti-fraud Operations—and translate user feedback into scalable improvements across product, CX, and retention.
Reporting to the co-founder, you will build the roadmap with AI-first approaches, define KPIs, and align squads across Product, Engineering, Growth, and Finance.