Engagement Manager
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As aGlobal Engagement Manager, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas ofIT infrastructure, cloud transformation, and digital services. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.
Key Responsibilities:
- Serve as theprimary engagement leaderfor global clients, ensuring strategic alignment and delivery excellence.
- Overseemulti-disciplinary programsinvolving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.
- Coordinatecross-functional teamsacross geographies, ensuring consistency in delivery, governance, and communication.
- ApplyAgile, PRINCE2, and hybrid methodologies to manage program execution, timelines, and risk.
- Ensure24x7 operational readinessand SLA compliance for infrastructure-heavy engagements, including incident and change management.
- Drivefinancial performance: revenue forecasting, cost control, invoicing, and deviation management.
- Leadexecutive-level client communications, manage expectations, and resolve escalations.
- Ensurequality assuranceand program integrity, aligning with technical standards and business goals.
- Overseemulti-site, multi-shore delivery models, ensuring seamless coordination and performance.
- Supportbusiness developmentby identifying growth opportunities within existing accounts.
15+ yearsof experience in IT program management, with a strong focus oninfrastructure and client engagement.Proven experience managinglarge-scale, international, 24x7 operationswith high availability requirements (99.99% SLA).Deep understanding ofcloud technologies(public, private, hybrid) and infrastructure services.Certified inAgile (Scrum, SAFe)andPRINCE2; PMP or ITIL certifications are a plus.Strong leadership, communication, and stakeholder management skills.Fluent in English; French proficiency is a strong advantage.
Why Join TCS France?
Competitivefixed + variable compensationHoliday bonus,profit sharing, andCSE benefitsWork withglobal clientsoncutting-edge transformation projectsAccess totraining, certifications, andinternational career pathsParticipate incommunity events: tech meetups, after-works, and innovation weeks