Global Major Incident Manager – Lead Crisis
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HCL Technologies Limited seeks an experienced Incident Management Lead to own end-to-end production incident lifecycles across a global technology estate. You will coordinate crisis calls, cross-functional teams, vendors, and stakeholders to restore service and document outcomes.
You will automate data collection, build dashboards, and drive continuous improvement using Python, cloud services, Linux, and Windows Server, while communicating clearly in French and English during high-pressure