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Evaneos, headquartered in Paris, seeks a Business Partner Outsourced & Quality Ops Lead to oversee the outsourced care team in Madagascar and drive QA design, training, and cross-functional process improvements. You will steer BPO partnerships, budget management, escalation paths, and workforce planning while shaping a culture of excellence in customer care.
You will collaborate with the Customer Care Lead and Self-Service teams to enhance training, performance insights, and crisis resilience,
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Chief Operations Officer
Il y a 4 jours
Paris, Nouvelle-Aquitaine, France papernest Temps plein 150 000 € - 250 000 € ContratThis year marks 11 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform. In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while...
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Team Leader, Operations IDV Ops Paris
Il y a 3 jours
Paris, Nouvelle-Aquitaine, France Checkout Ltd Temps pleinCompany DescriptionWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global
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Senior Growth Sales Analyst
Il y a 5 jours
Paris, Nouvelle-Aquitaine, France Qonto Temps plein 70 000 € - 90 000 € ContratOur mission and customers:We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.Our journey:Founded in...
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Senior Account Manager
Il y a 4 jours
Paris, Nouvelle-Aquitaine, France cnx Temps plein 60 000 € - 100 000 € ContratJob Title: Senior Account Manager (Secteur Travel) Job Description We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the...
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Senior Account Manager
Il y a 6 jours
Paris, Nouvelle-Aquitaine, France Convergys Temps plein 90 000 € - 120 000 € ContratSenior Account Manager (Secteur Travel)Job Description:We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent...
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Team Leader, Operations IDV Ops Paris
Il y a 6 jours
Paris, Nouvelle-Aquitaine, France Checkout Temps pleinCompany DescriptionWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global
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Account Manager/Senior Account Manager
Il y a 1 semaine
Paris, Nouvelle-Aquitaine, France CNX Temps pleinJob Title: Account Manager/Senior Account Manager (Secteur Telecom) Job Description We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry
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Account Manager/Senior Account Manager
Il y a 2 semaines
Paris, Nouvelle-Aquitaine, France Convergys Temps pleinSector Knowledge and Expertise:- Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.-...
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L2 Customer Care Expert ES
Il y a 1 mois
Paris, Nouvelle-Aquitaine, France Evaneos SA Temps pleinRole & impactAt Evaneos, we believe that every traveler deserves a real human connection when their journey takes an unexpected turn. While AI and self-service handle the majority of customer interactions, some situations demand something more: a skilled expert who can investigate, negotiate, and resolve with both empathy and authority. We're looking
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Senior Workforce Manager
Il y a 16 heures
Paris, France Qonto Temps pleinOur mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of...