Global Network

Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.

Job Title: Europe Lead Network & SASE RUN Engineer

Location: Issy-les-Moulineaux (Partly Remote possible)

Type: Full-time

Language: English (mandatory)

Experience: Senior / Expert

Key Responsibilities

L3 Operations & Incident Management

• Act as the primary escalation point (L3) for complex incidents and service requests.
• Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
• Ensure timely resolution aligned with SLA/MTTR objectives.

Network & SASE Operations

• Operate and support global network infrastructure, including: Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways Security: Palo Alto NGFW SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting) Core Services: DNS, IPAM

Governance & Processes

• Ensure strict adherence to ITIL processes (Incident, Problem, Change).
• Maintain high-quality technical documentation, runbooks, and knowledge base.
• Support global standards enforcement and alignment with intetnal policies.

Collaboration & Support

• Work closely with Global Network, Security, Cloud Architecture, and regional teams.
• Support major changes, deployments, and critical events.
• Participate in on-call rotation for critical incident coverage.

Required Skills & Experience

Technical Expertise

• Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN
• Security: Palo Alto firewalls (advanced operations)
• SASE: Zscaler ZIA / ZPA
• Core services: DNS and IPAM

Operational Skills

• Strong experience in L3 support in enterprise environments.
• Proven ability to handle critical incidents under pressure.
• Solid understanding of ITIL (v3/v4).

Soft Skills

• Strong analytical and troubleshooting mindset.
• Clear communication and stakeholder management.
• Ability to work in a global, multi-region environment.

Preferred Qualifications

• Certifications (one or more): Cisco CCNP / CCIE
• Palo Alto PCNSE
• Microsoft Azure Network Engineer
• Zscaler ZCCP / ZCP
• ITIL v4 Experience in global enterprise environments
• Previous role as Lead / Senior L3 Engineer

What We Offer

A key role in global Network & SASE operations. Exposure to cutting-edge cloud and Zero Trust technologies. Opportunity to shape and improve global operational practices. A collaborative, international environment.