Customer Insights

Il y a 2 jours

France, Auvergne-Rhône-Alpes Europcar International S.A.S.U. Temps plein 60 000 € - 90 000 €/an

Europcar Mobility Group is seeking a Customer Satisfaction Manager to champion the Voice of the Customer across the Group. You will design loyalty programmes, lead research initiatives, and manage customer satisfaction improvements by analyzing feedback and driving results through cross‑functional collaboration.

Based in France, you will report to the Group Head of Customer Satisfaction and help shape the Group Quality Policy, ensuring metrics like NPS and CSAT guide decision making and service