Technical Account Manager

OUR STORY

Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing 3 billion euros to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast‑growing portfolio of cloud and AI products (bare metal, containerisation, serverless, AI, etc.), Scaleway proudly serves thousands of customers across the private and public sector, from corporations such as France Télévisions or Hachette Livre, to fast‑growing startups such as Photoroom and Biolevate, to institutions such as the City of Copenhagen.

Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU

Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients.

Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximise their adoption of Scaleway’s platform while building long‑term trusted relationships.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of four Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams.

The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales and Customer Success, to deliver high‑quality service and ensure alignment between customer needs and our platform evolution.

As the Enterprise segment continues to grow, the team will expand to six or seven members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale‑ups and public sector organisations requiring sovereign cloud infrastructure.

YOUR DAILY ROUTINE

• Act as the technical trusted advisor for a portfolio of Enterprise customers
• Coordinate internally with support, engineering and product teams to ensure successful project delivery
• Support clients in designing and optimizing their cloud architectures on the Scaleway platform
• Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively
• Lead or co‑host Quarterly Service Reviews and steering committees with customer stakeholders, including C‑level executives
• Monitor SLA performance, incidents and root cause analyses for your accounts
• Manage and coordinate responses during critical incidents impacting strategic clients
• Provide FinOps guidance and cost optimisation recommendations
• Collect and structure product feedback and real‑world use cases to share with Product teams
• Contribute to the continuous improvement of customer processes and service delivery

ABOUT YOU

Hard skills

Experience working with cloud infrastructure environments (IaaS/PaaS).

Strong understanding of cloud architecture and infrastructure design.

Experience with technologies such as Kubernetes, Terraform, Linux or S3‑compatible storage.

Experience managing or contributing to cloud migration projects (on‑premise to cloud or cloud‑to‑cloud).

Ability to design and review scalable and highly available architectures.

Familiarity with FinOps practices and cloud cost optimisation.

Soft skills

Excellent communication skills in English and French, both written and spoken.

Strong client‑facing and relationship management abilities.

Analytical mindset and strong problem‑solving skills.

Diplomacy and active listening when working with stakeholders.

Ability to remain calm and effective in high‑pressure or incident situations.

Pedagogical mindset and ability to explain complex technical topics clearly.

Empathy and strong customer‑oriented mindset.

WHAT YOU WILL FIND AT SCALEWAY

• Hybrid work: We offer up to three days of remote work per week
• Offices: Our offices are spacious, dyna