Senior Manager, Outsourced Customer Support

Il y a 3 jours

Paris, Île-de-France Yousign Temps plein 70 000 € - 85 000 €/an

Youtrust is seeking a Customer Support Senior Manager to define the vision for Support and evolve its outsourced operating model in line with the Customer Experience strategy. They are responsible for overall performance and the quality of the customer experience, translating ambition into a scalable model with high service standards.

They lead Support performance and continuous improvement, leveraging AI, automation, and tooling to enhance customer journeys.