Customer Success Executive

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need. Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything
- from execution to position keeping, to risk management – runs smoothly. With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need. Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything
- from execution to position keeping, to risk management – runs smoothly. With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.

Who are we?

Teciem is a leading software and services provider supporting financial institutions across Europe in optimizing their Treasury & Capital Markets platforms. Through solutions such as Summit, Kondor, and Sophis, we help clients strengthen operational resilience, enhance system usage, and evolve their technology landscape. We operate with a strong commitment to expertise, customer value, and innovation. Join us and shape how Teciem delivers long-term success and adoption for its most strategic clients.

Which team will you join?

You will join Teciem’s European Customer Success & Solutions Consulting team, a unified organization that brings together Solution Consultants, hybrid presales/CSM profiles, and retention-focused Customer Success leaders.

As a Senior Customer Success Executive (Retention Lead)

you will be the primary strategic advisor for Teciem’s high-value and complex accounts. Your mission is to maximize adoption, ensure stability, deepen product usage, and guide customers on how to extract full value from Teciem’s platforms. This is a solution-oriented, product-competitive role—not commercial account management. You will work closely with clients to understand their operating model, identify improvement opportunities, and demonstrate relevant capabilities and modules to support their transformation journey.

What will you contribute?

Strategic Contributions Own the retention and adoption strategy for a portfolio of complex Treasury & Capital Markets clients. Lead customer engagement programs including health checks, “walk the floor” assessments, usage reviews, and operating model analysis and follow up on the execution of delivered recommendations. Drive customer retention, with clear accountability for stabilizing relationships, strengthening adoption, and ensuring long‑term platform success. Serve as a trusted advisor on system usage/adoption, functional workflows, best practices, and product evolution across Summit, Kondor, and Sophis. Influence Product, Services, and Support teams by bringing field insights and customer perspectives. Identify where customers can benefit from new modules or capabilities and demonstrate them.

Key Responsibilities
& Deliverables

Customer Value, Adoption & Operating Model Optimization

Build and execute Customer Success Plans reflecting each client’s strategy, goals, operating model, and maturity. Understand client front-to-back workflows, integration landscape, and functional usage, identify gaps and optimization opportunities. Recommend best practices around usage, processes, and platform evolution to improve resilience, efficiency, and adoption. Conduct on‑site and remote analysis sessions that benchmark customer maturity and identify improvement opportunities.

Solution Enablement & Demonstration

Explains relevant modules, features, and new capabilities that support customer objectives. Support Presales when deeper, cross-product demonstrations are needed. Help customers understand how Teciem's capabilities can enhance workflows, mitigate risks, or expand adoption.

Risk Management & Customer Health

Act as the primary owner of at‑risk customers, leading early identification,