Global Technical Account Manager

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Global Technical Account Manager

Location

Bristol, GB Izmir, TR, 35620 Madrid, ES Bergen op Zoom, NL, 4613 Sligo, IE Zurich, CH Ungersheim, FR, 68190 Lodz, PL Lodz, PL, 91205 Berlin, DE, 12057 Cainta, PH, 1900 Burgos, ES, CP 09001

Department: Sales & Marketing

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: Remote

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Global Technical Account Manager (GTAM) – British American Tobacco (BAT)

Function: Sales / Commercial

Business Unit: Amcor Specialty Cartons

Reports To: Global Account Director, BAT

Location: Flexible / Global

Travel: Approximately 30-40% international travel

Position Purpose

The Global Technical Account Manager (GTAM) is responsible for leading the technical and innovation relationship between Amcor Specialty Cartons and British American Tobacco (BAT) globally. Acting as the primary technical interface for the customer, the role drives packaging innovation, commercial growth, product development, operational excellence, sustainability initiatives, and technical issue resolution across multiple geographies.

The GTAM partners closely with BAT's packaging development, procurement, manufacturing, quality, and sustainability teams while coordinating cross-functional support across Amcor's commercial, R&D, operations, quality, supply chain, and manufacturing functions.

The role is critical in strengthening Amcor's strategic partnership with BAT, supporting long‑term growth, customer satisfaction, and profitable business expansion.

Key Responsibilities

Strategic Account Leadership

• Develop and maintain strong technical relationships with BAT stakeholders globally.
• Act as the trusted advisor on carton packaging technologies, materials, manufacturing capabilities, and innovation opportunities.
• Support development and execution of the global BAT account strategy.
• Identify opportunities to expand Amcor's share of wallet through innovation and technical differentiation.

Innovation & Product Development

• Lead customer‑facing innovation projects from concept through commercialization.
• Drive packaging development programs aligned with BAT's innovation pipeline.
• Facilitate introduction of new materials, technologies, sustainability solutions, and manufacturing capabilities.
• Coordinate cross‑functional project teams to ensure successful delivery of innovation initiatives.

Technical Project Management

• Manage complex global projects involving multiple BAT sites and Amcor manufacturing plants.
• Ensure achievement of project milestones, timelines, budgets, and customer expectations.
• Maintain clear communication with stakeholders and provide regular project updates.
• Escalate and resolve project risks proactively.

Customer Relationship Management

• Build relationships with senior customer stakeholders across Procurement, Packaging Development, Quality, Operations, Marketing, and Sustainability functions.
• Represent Amcor during technical reviews, innovation workshops, and business reviews.
• Support contract retention and growth through exceptional customer engagement.

Quality & Issue Resolution

• Lead investigation and resolution of technical, product quality, and manufacturing issues.
• Coordinate corrective and preventive actions across internal teams.
• Ensure customer complaints are managed professionally and resolved in a timely manner.
• Drive c