Global Medical Customer Experience Lead

## Global Medical Customer Experience LeadPostuler: Paris: London (UK): Temps complet: Offre publiée aujourd'hui: R-22786Titre :Global Medical Customer Experience LeadSociété:Ipsen Pharma (SAS)A propos d'Ipsen:Ipsen est un groupe biopharmaceutique mondial de taille moyenne, spécialisé dans les médicaments transformateurs dans trois aires thérapeutiques : l'oncologie, les maladies rares et les neurosciences. Forts de près de 100 ans d'expérience en développement, avec des Hubs mondiaux aux États-Unis, en France et au Royaume-Uni, nous focalisons nos efforts là où les besoins médicaux non satisfaits sont importants, grâce à la recherche et à l'innovation.
Nos équipes passionnées, présentes dans plus de 40 pays, se concentrent sur l'essentiel et s'efforcent chaque jour d'apporter des médicaments aux patients dans 88 pays. Nous construisons un environnement de travail qui met en avant un leadership centré sur l'humain et favorise une culture de collaboration, d'excellence et d'impact. Au sein d’Ipsen, chaque individu est encouragé à être soi-même, à grandir et à s’épanouir aux côtés du succès de l'entreprise. Rejoignez-nous dans notre démarche vers une croissance durable, en créant un impact réel sur les patients et la société.
Pour plus d'informations, visitez notre site web à l'adresse https://www.ipsen.com et suivez nos dernières actualités sur LinkedIn et Instagram.Description de l'emploi :re you ready to lead and innovate in a dynamic, patient-focused biopharmaceutical company? Ipsen is a growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly improving patients’ health and quality of life, providing effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in Oncology, Neurosciences, and Rare Diseases. Why Ipsen?* Patient-Focused: The patient is at the heart of everything we do, and improving their outcomes is the deliverable of every strategy.
* Employee Care: We care for our employees, who are the ambassadors making a real difference.
* Bold Leadership: We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions.
* Growth Opportunities:

We offer
a wealth of fulfilling challenges and growth opportunities in a fast-moving, game-changing organization.

About the Role
The Global Medical Customer Experience Lead leads the strategy, design, orchestration, execution and continuous improvement of external Medical Education and customer experiences for prioritised launch brands and assets, typically from two years before to two years after launch, across selected therapeutic areas (Rare Disease, Oncology and Neuroscience). The role translates medical strategy, scientific evidence, stakeholder needs and care gaps into engaging, compliant and measurable HCP learning journeys. It combines Medical Education leadership, curriculum and instructional design, multichannel and omnichannel engagement, global-to-local activation, platforms, data and performance measurement, in close operational partnership with Customer Engagement and key markets. The role sits within Medical Education and works in close strategic and operational partnership with the Asset and Customer Engagement teams to ensure that MedEd programmes use the right infrastructure, platforms, data standards, content workflows and measurement approaches Main

Responsibilities:
Medical Education Lead: Medical Education Experience Design & Activation* Develop a clear needs-analysis strategy to identify gaps in healthcare professionals’ knowledge and skills.
* Analyse data from multiple sources to identify educational needs in clinical practice and patient management.
* Collaborate with stakeholders to prioritise educational topics and objectives based on identified needs.
* Design, implement and evaluate curricula aligned with adult-learning principles and clinical relevance to create continuous learning opportunities.
* Translate MedEd objectives into integrated educational experiences across congresses, symposia, webinars, advisory boards, HCP portals, on-demand learning, peer-to-peer programmes and modular digital content.
* Partner with Customer Engagement to design journey mechanics, including pre-event activation, live engagement, post-event nurture, content sequencing, trigger logic and measurement.
* Develop scalable MedEd templates, learning modules, scientific content packages and localisation guidance that markets can adapt with less rework.
* Ensure programmes are differentiated by Congress360 tier or priority level, from global flagship education moments to repeatable self-service/local adaptation models.Strategy & Governance* Own the Medical Education customer experience roadmap aligned to medical strategy, scientific priorities and HCP learning needs.
* Define MedEd journey arch