ServiceNow Business Analyst
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Job No: 10585MI
Position ServiceNow Business Analyst
Client Name Oakland County (OakCnty) Requisition 496
Location Pontiac, MI
Duration 1 year
Due Date 10/30/2026 or sooner
C2C Possible Yes.
Rate depends on experience
Interview Method 1st round webcam. 2nd round will be onsite
NOTE: Local candidates only. Relocation not allowed. Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.
Description
Our client I s looking for a ServiceNow Business Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams.
Tasks
- Data analysis, design solutions and writing up technical requirements
- Testing and implementing technology solutions
- Conducting research
- Creating procedures to improve the existing systems
- Provide training and support to users
- Wrote request for Proposals and Contract Scope of Deliverables.
Knowledge, Skills And Abilities Required
- Must be a self-starter who takes ownership and responsibility of project assignments.
- Proven communication, analytical
- Problem-solving skills to help support the project
- Ensure that deliverables are met according to specifications.
Skills Required
5+ years of experience in the following:
- Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)
- Experience with Data analytics
- Experience testing and implementing technology solutions
Skills Desired
- Telecommunications Expense Management
- Strong experience using M365 Productivity Suite
- Experience with Contracts and Request for Proposals