France Customer Operations Lead: Service Excellence

Il y a 2 jours

Paris, Nouvelle-Aquitaine, France Thorlabs Temps plein 55 000 € - 75 000 € Contrat

Thorlabs in Paris, France seeks a Team Leader Customer Operations to lead a customer service team, driving service quality and continuous process improvement across France and Europe. You will align local operations with European stakeholders and global teams to boost performance and customer satisfaction.

Responsibilities include managing the team, planning workloads, monitoring KPIs, handling escalations, and collaborating with Sales, Logistics, Finance, and IT.