Partner Success Manager

Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions. Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here

Partner Success Manager

We are currently looking for a Partner Success Manager to join our team in Paris.

Your Impact

As a Partner Success Manager, you are primarily responsible for the successful onboarding, enablement and management of partner resources to be able to deploy, drive customer adoption and ongoing health of our customers and their Board solutions. Acting as a key contact for partners, you will work alongside our Customer Success Managers and Professional Services team to ensure that our partners have the skills and competency to support our customers during their customer lifecycle and adoption to ensure together, Board is delivering high ROI. As the primary partner contact for any platform challenges, you will handle partner escalations and ensure partner satisfaction.

Strategic objectives

• Handle a portfolio of partners with a key aim to maximize the partner’s skills and competency on the Board platform.
• To grow the partner’s Board platform and PRIME implementation competency and overall resource pool, at a named resource-level.
• Work as part of an account team (strategic clients) and utilize your partner relationships with a client to help execute on the account strategy.
• Connect the partner to other areas of Board as needed including the Board Product, Support, Community, Sales, as well as other Customer Success teams.

Partner adoption

• Proactively monitor partner certifications, project experience and customer-partner feedback.
• Support Partners (co-implement) to enable Customers to achieve business transformation with Board, helping them to map their business goals to the platform capability.
• Promote and support engagement with Board through community usage, user groups, event participation (e.g. Board Days, Board Mastery Programs, local and virtual user groups).
• Educate Partners on our Platform Roadmap.
• Run regular scheduled partner check-ins and progress reviews.

Implementation

• Work with our Partners, Customer Success Managers and Professional Services teams to ensure implementation success and service quality exceeds customer expectations.
• Coach partners to create and manage a delivery model and change management framework to support their customer’s Board journey.
• Support and collaborate with Board partners to ensure joint customer success and that the Partner is representing Board in the best possible way.
• Mediate to resolve all technical/platform issues with existing implementation Partners and internal support teams.
• Handle issue escalations from partners and joint customers.
• Ensure proactive ticket deflection.
• Advocate our model building best practices with your assigned partners and also encourage the use of the Board PRIME implementation methodology.

Results of all above

• Partner Success metrics such as # skilled partner implementation resources (per agreed plan), completed certifications, Community contributions, # successful projects, P-SAT scores and other agreed metrics.
• Safeguard high CSAT/NPS scores of partner-lead clients; improve partner and ultimately customer relationships.

Essential Requirements

• Experience working with enterprise software customers, partners, or consulting organizations in Partner Success, Customer Success, Consulting, Professional Services, Account management, or a related client-facing role.
• Strong relationship-management skills, with the ability to build credibility with both business and technical stakeholders.
• Ability to understand business objectives and translate them into structured success plans and measurable actions.
• Strong commercial awareness and an understanding