IT Service Delivery Leader

IT Service Delivery Leader - Commerce

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As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Yourmissions :

Context: In the context of CEVA’s strategic international digital transformation programs, we are looking for an IT Service Delivery Leader - Commerce to join our Global IT organization. Reporting to the IS Business Services Director, this role is responsible for the delivery, performance, and evolution of the Commerce technology landscape, ensuring reliable, secure, and cost-effective solutions across CRM, e-commerce, Marketing, and corporate web platforms while partnering closely with business and commercial stakeholders worldwide.

Key Responsibilities:

• Define and drive the technical vision, architecture roadmap, and long-term evolution of the commerce domain.
  Lead the delivery, support, performance, and continuous improvement of platforms including Salesforce, Shopify, Amazon, Bloomreach, Bynder, and company websites.
• Coordinate digital commerce program streams in partnership with functional leaders to ensure successful execution and business value delivery.
• Oversee product lifecycle management, including backlog prioritization, maintenance, upgrades, support, and decommissioning activities.
• Ensure service availability, SLA compliance, incident resolution, problem management, and operational excellence across all Commerce applications.
• Manage resource planning, vendor relationships, and team capacity to support both project delivery and RUN operations.
• Drive compliance with GDPR, internal controls, IT standards, quality assurance processes, and enterprise architecture guidelines.
• Lead security and risk management initiatives by implementing security recommendations, patches, and remediation actions in collaboration with IT security teams.

Yourprofile :

• Proven experience leading complex IT service delivery, digital transformation programs, or application portfolios within a global environment.
• Minimum 7 years’ experience in e-commerce technologies, including CRM, eCommerce platforms, marketing solutions, and corporate websites.
• Solid understanding of application lifecycle management, integration strategies, enterprise architecture, and modern service delivery practices.
• Demonstrated ability to manage cross-functional and multicultural teams, vendors, and stakeholders across multiple geographies.
• Fluent in English, Fluency in French appreciated